Service Technician

Savaria Patient Care; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading accessibility solutions firm is looking for a Service Technician in Toronto, Ontario. This full-time role involves providing preventative maintenance and repair services to customers. Ideal candidates should have a high school diploma and possess technical support skills, along with a commitment to customer service. A clean driver's license and the ability to pass background checks are required. Join a team dedicated to enhancing mobility for life.

Benefits

Equal employment opportunities

Ongoing training provided

Qualifications

• 2-4 years of experience in a technical support or repair role in the biomedical device field is an asset.
• Previous experience in the health care industry is an asset.
• Must be able to pass routine screening and criminal background checks.

Responsibilities

• Provide preventative maintenance and repair services at customer locations.
• Establish and maintain positive relationships with customers.
• Prepare and submit accurate reports on time.
• Maintain vehicle inventory and tools.

Skills

Technical support skills

Customer service

Problem-solving

Attention to detail

Ability to operate mobile devices

Education

High school diploma

Tools

Windows applications

Adobe PDF

Job description

Join to apply for the Service Technician role at Savaria Patient Care

2 days ago Be among the first 25 applicants

Join to apply for the Service Technician role at Savaria Patient Care

Get AI-powered advice on this job and more exclusive features.

This range is provided by Savaria Patient Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$28.00 / hr - CA$28.00 / hr

BETTER MOBILITY FOR LIFE

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

SAVARIA PATIENT CARE

Built from a heritage of brands including Span, Handicare and Silvalea, Savaria Patient Care provides products designed for safe patient handling and positive outcomes. Our research and clinically based product portfolio include therapeutic surfaces for pressure management and positioning, a complete range of innovative ceiling and floor lifts and slings. Savaria Patient Care is a division of Savaria Corporation, a global leader in accessibility.

Overview

The primary purpose and function of this position is to provide preventative maintenance and repair services at customer locations in accordance with established procedures and methods using appropriate tools, test equipment, and replacement parts.

Essential Duties And Responsibilities

• Provide service to customers in accordance with Handicare’s terms and conditions
• Establish and maintain positive relationships with customers and Handicare’s employees
• Accurately identifies customer expectations and needs and recommend products and services based on observed customer needs
• Participate in all training programs and demonstrate the ability to apply knowledge and concepts obtained from these training programs
• Prepare and submit accurate reports on time
• Maintain expenses and required inventory within Handicare’s guidelines
• Comply with all Handicare, customer and government Health and Safety regulations
• Responsible for regular maintenance and cleanliness of vehicle
• Accountable for maintaining vehicle inventory, tool inventory, and good condition of tools provided
• Commitment to providing superior customer service
• On occasion and as required, assist with training new hires via job shadowing and demonstration of tasks.
• Other duties as required

Supervisory Responsibilities

This position has no supervisory responsibilities

Competencies

Responds promptly to customer needs

Solicits customer feedback to improve service

Meets commitments

Speaks clearly and persuasively in positive or negative situations.

Responds well to questions

Conserves organizational resources

Promotes a harassment-free environment

Treats people with respect and upholds organization values

Follows policies and procedures

Takes independent actions and calculated risks

Displays willingness to make decisions

Exhibits sound and accurate judgement

Observes safety and security procedures

Determines appropriate action beyond guidelines

Reports potentially unsafe conditions

Uses equipment and materials properly

Language Skills

Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, technical procedures, government regulations and procedural manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Education, Experience & Training

High school diploma

2-4 years of experience or training in a technical support role or technical repair role in the biomedical device field or equivalent field is an asset.

Previous experience in the health care industry is an asset

Certificates, Licenses Or Registrations

Safety certifications such as WHMIS, ladder safety, infection control precaution training, and fall protection are assets. Employer will provide training as required.

Valid driver’s license in good standing.

Must be able to pass routine screening and criminal background checks. Drivers abstract / record required.

Computer Skills

Ability to operate and navigate a mobile phone (Android / IOS), PC and / or tablet (Microsoft OS).

Ability to navigate, complete, and save Adobe PDF fillable forms.

Competency with Windows and Microsoft Office applications required (Word, Excel).

Physical Demands

The employee may frequently stand, walk, stoop, kneel or crouch during shift. Employee will be required to regularly climb ladders (minimum 8 feet) and safely carry up to 12kg (26lbs) lift motors up and down ladders. Employee must be able to occasionally lift 10 kg (23lbs) and use mechanical assistance to lift weights in excess of Provincially regulated allowable amounts.

Work Environment

This position works in an environment with moderate to loud noise levels.

This position may be required to enter acute and long-term care rooms subject to infection control precaution procedures. Training on Infection Prevention & Control Routine Practices will be provided.

PPE training and equipment will be provided by the company.

Travel

Travel to customer locations within assigned territory. Some overnight travel required.

savariapatientcare

Savaria provides equal employment opportunities and consideration to all qualified employees and applicants, including disabled individuals and veterans.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Manufacturing

Referrals increase your chances of interviewing at Savaria Patient Care by 2x

Get notified about new Service Technician jobs in Toronto, Ontario, Canada .

Richmond Hill, Ontario, Canada 2 months ago

Markham, Ontario, Canada $15.00-$25.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr