Service Technician

This position is responsible for installing and servicing equipment and tanks based on certifications and tickets. G1 equipment above 400,000 BTUs, G2 equipment up to and including 400,000 BTUs & G3 working with a G1 or G2. The Service Technician responds to requests based on their certifications for the most difficult and unusual repair situations in recognition of their role as the technical and code expert for the service team.

The Service Technician will also be accountable for upholding the highest standards for safety in the service and handling of propane and for conducting regular vehicle inspections and maintenance. The Service Technician will also collaborate with a Service Coordinator on a regular and consistent basis for scheduling information and to provide feedback on issues encountered and obtain instructions in relation to day-to-day activities. The Service Technician may be called upon to provide direct daily supervision to a Service Technician or apprentice until achievement of G2 or G1 designation.

This role works closely with the Service & Bulk Coordination Supervisor and Service Coordinator.

Apply advanced technical knowledge in the installation and service of complex residential and commercial propane related equipment. This will include, but is not limited to repairs, dispenser inspections and re-qualifying cylinders, the installation and service of propane tanks and propane appliances. Provision of preventative maintenance solutions and scheduled maintenance for residential and commercial applications and customers.

Safe operation of the crane truck and other service vehicles required to perform tank installations, relocations and pickups.

Maintain, request and stock service truck with inventory. Ensure all necessary parts, materials and supplies, and equipment is available to perform daily work orders and meet customer requests.

Collect customer signature/stamps and payments for deposit if necessary and utilizing OBTC (On Board Truck Computer) technology.

Apply lock out procedures in unsafe customer installations.

Conduct and maintain the highest standard of safety in all activities and operations ensuring compliance with the regulatory bodies and relevant regulations. This includes conducting and, if applicable documenting, pre and post vehicle inspections, site inspections and visual tank inspections.

Collaborate with the Service Coordinator frequently for routing and scheduling information. Notify the Service Coordinator of any service, customer, routing, scheduling or safety issues immediately to obtain their guidance and instruction on how to resolve the issue or situation.

Collaborate with the Market Manager or Field Operations Manager and inform them of any successes, issues or challenges encountered. Obtain their approval for overtime and submit hours worked on a timely basis bi-weekly.

Provide exceptional customer service by promoting the company and its products and services positively and maintaining good customer relations.

Seek, identify and capitalize on sales opportunities by providing product information, brochures with basic price and a contact number.

If the employee is a G1 or G2 Service Technician, provide training and direction to G3 Service Technician as required.

Qualifications

• Must possess a secondary school diploma.
• A minimum of five (5) years’ experience.
• Provincial gas fitter certificates and record of training are required.
• HVAC certification and qualifications are preferred.
• Advanced technical knowledge of propane appliances, equipment and plant operations.
• Excellent knowledge of B149 code.
• WHMIS and TDG (Transportation of Dangerous Goods) training and certification.
• Valid driver’s license with three (3) years’ experience and clean drivers abstract.
• Must be able to pass pre-employment testing including drug and alcohol screening and a physical.
• Physically fit and able to lift heavy objects on a regular basis.
• Knowledge and ability to use computers, specifically the on-board truck computers.
• Take pride in maintaining positive customer relationships by professionally representing our Client.
• Excellent customer service skills.
• Strong communication skills both written and verbal.
• Full training provided for company specific gas fitting job tasks.

Compensation

Depending on certification and tickets:

• G1 Certification with rail, mining and LP tickets: $40-45 per hour, specifics to be discussed at interview stage
• G2 Certification with LP tickets: $32-36 per hour, specifics to be discussed at interview stage
• G3 Certification: $26-28 per hour, specifics to be discussed at interview stage
• Full time position, our client will also entertain any gas fitter who is looking for a part time schedule.
• Work schedule is Monday to Friday with 8 hours daily, some overtime may apply.
• Long hours may be required during the busy season in order to meet operational needs.
• Eligible for paid vacation time.
• Eligible for Group Benefits plan after three months of service and Group RRSP plan after one year of service.
• Relocation assistance available to candidates who meet the requirements of the position and are successful in the hiring process.

Our Client is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment. Disability-related accommodations during the application process are available upon request.

How to apply – interested applicants should forward a resume to melodie@nesworks.com