Service Technician

Canada West Ski Areas Association; Rossland; On-site; CAD 35,000 - 45,000; Full time

Job summary

RED Mountain Resort seeks a Service Technician for the 2025/26 Winter Season. Responsibilities include mounting, tuning, and repairing ski and snowboard equipment, ensuring safety, and providing excellent customer service. Candidates should possess a high school diploma and preferably have binding certification, alongside strong interpersonal skills.

Qualifications

• Binding certification preferred.
• Experience with ski/snowboard product and service shop.
• Customer service experience or demonstrated aptitude.

Responsibilities

• Repair, tune and wax guest equipment per specifications.
• Maintain service shop equipment and a clean workspace.
• Assist rental floor staff and help train for binding certification.

Skills

Customer service

Interpersonal skills

Team collaboration

Safety-oriented

Education

High School diploma

Post secondary education

Tools

Wintersteiger SBI stonegrind machine

Trim B edger

Point of Sale (POS) software

Word

Excel

Outlook

Job description

RED Mountain Resort is hiring a Service Technician for the 2025/26 Winter Season! This position is responsible for mounting, tuning, adjusting and testing rental and customer equipment, with a mandate to ensure that all equipment coming through the service shop is safe, well-tuned and adjusted in accordance with industry standards.

MAJOR RESPONSBILITIES
Customer Service
-Repair, tune and wax guest equipment to their specifications
-Offer advice as to safety of gear, suggest appropriate repairs, and estimate cost of such repairs
-Ensure guest understands what needs to/should be done to ensure on-mountain safety and comfort
-Fill out work order forms completely and accurately, making note of actual repairs done as well as customer’s invoice amount
-Ensure all work orders are passed on to Cashier for POS processing
-Create a professional, competent, positive impression for the beginner and seasoned guest alike
-Maintain a clean, orderly and safe environment
-Be knowledgeable about all Red Sports rental equipment and its proper use
-Answer guests’ questions and concerns

Rental Fleet Set-up and Maintenance
-Mount bindings on new equipment
-Repair, tune and wax rental fleet on a regular basis
-Regularly inspect fleet for damaged or potentially unsafe equipment
-Re-calibrate ski equipment on annual and as-needed basis

Additional Tasks
-Maintain service shop equipment as needed; ensure all equipment is in good working order
-Maintain clean, tidy, safe workspace
-Assist rental floor staff
-Help train staff for binding certification

KEY KNOWLEDGE, SKILLS AND ABILITIES
Education
-High School diploma
-Post secondary education an asset

Experience
-Binding certification preferred.
-Experience with the Wintersteiger SBI stonegrind machine and Trim B edger an asset
-Ski and/or snowboard product knowledge
-Knowledge of Red Mountain Resort and its history an asset
-Customer service experience (or demonstrated aptitude)
-Service shop experience preferred
-Rental shop experience preferred
-Proficiency with Point of Sale (POS) software an asset
-Proficiency in Word, Excel, and Outlook in a Windows environment an asset

Physical and Other Requirements
-Able to negotiate stairs
-Able to lift heavy ski and snowboard equipment up to and down from racking systems, work benches and service shop machinery
-Able to mount and adjust ski and snowboard equipment
-Able to operate and maintain service shop machinery (grinders, drills, waxers)
-Able to be on feet for entire shift

Skills and Abilities
-Exceptional interpersonal skills
-Good team player
-Safety oriented; adheres to industry standards and procedures
-Customer service-oriented
-Ability to maintain a professional and safe environment
-Ability to maintain a friendly, professional attitude in a high-pressure environment