Service Technician

OMORI North America Inc.; Richmond; On-site; CAD 30,000 - 60,000; Full time

Job summary

A manufacturing company in Richmond is seeking an experienced Service Technician to provide on-site support, diagnose, repair, and maintain electro-mechanical products. The ideal candidate has 5+ years of experience, strong mechanical skills, and excellent communication abilities. This role includes 50% travel and responsibilities as a temporary warehouse supervisor.

Qualifications

• 5 years of experience as a Service Technician or similar role.
• Strong mechanical troubleshooting skills.
• Basic computer skills for record-keeping.

Responsibilities

• Diagnose and repair equipment and machinery malfunctions.
• Perform routine maintenance on equipment.
• Communicate effectively with customers regarding repairs and maintenance.

Skills

Mechanical troubleshooting skills

Excellent customer service

Communication skills

Education

High school diploma or equivalent

Tools

Forklift certification

Job description

Job Description

Salary : Hourly

Job Title : Service Technician West Coast

Reports To : Parts and Service Manager

Direct Reports : None

Works with : Sales, Customers, Operations, Customer Service, Engineering, Parts, and Service

Pay Type : Hourly

Overtime : Non-Exempt

Job Summary :

We are looking for an experienced Service Technician to provide on-site support to customers and technical assistance with various electro-mechanical products, equipment, and systems. The technician will diagnose, repair, and maintain equipment and machinery, requiring strong mechanical aptitude, excellent problem-solving skills, and a commitment to customer service. The role includes implementing a technician work area in our Richmond warehouse and providing backup for the Logistics Manager. Flexibility and understanding of business flow are essential; this position involves 50% travel.

Duties and Responsibilities :

• Diagnose and repair equipment and machinery malfunctions.
• Perform routine maintenance on equipment.
• Troubleshoot and resolve technical issues promptly.
• Communicate effectively with customers regarding repairs and maintenance.
• Maintain accurate records of repairs and activities.
• Follow safety protocols.
• Collaborate with team members for efficient service.

As warehouse supervisor temporarily, responsibilities include managing inventory, verifying shipments, maintaining cleanliness, assisting with loading/unloading, and reconciling inventory discrepancies.

Job Qualifications :

• 5 years of experience as a Service Technician or similar role.
• High school diploma or equivalent.
• Strong mechanical troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to work independently and in a team.
• Valid driver's license and clean record.
• Forklift certification.
• Basic computer skills for record-keeping.

We are an equal opportunity employer, providing accommodations for persons with disabilities. For more information, please contact us.

This description is not exhaustive; management may modify duties as needed. All employees must comply with applicable laws and policies.