Service Technician

ABB Schweiz AG; Port Coquitlam; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading company is seeking a Service Technician to provide exceptional service for quality control equipment in the pulp and paper industry. This role involves preventive maintenance, installation, and customer support, requiring strong mechanical skills and customer service experience. Join a team recognized as one of Canada’s Best Employers and contribute to sustainable solutions.

Benefits

Retirement plan

Accident insurance

Healthcare plan

Wellbeing program

Qualifications

• More than 5 years’ experience in customer service.
• Strong knowledge in servicing quality control equipment.
• Valid driver's license and passport required.

Responsibilities

• Perform preventive maintenance, calibration, and repair of laboratory equipment.
• Provide professional service for quality control equipment maintenance.
• Conduct inspections and training at customer sites.

Skills

Customer service

Mechanical skills

Collaboration

Communication skills

Education

DEC in electronics or instrumentation

Tools

Windows environment

Office suite

Job description

Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

14

This position reports to

Segment Specialist

Your role and responsibilities

We are looking for a Field Technician to cover Canada from the Brampton or Port Coquitlam Campus. The person will perform the following tasks:

1. Preventive maintenance, calibration, and repair of laboratory equipment.
2. Provide exceptional and professional service, remotely or on site, for the maintenance of quality control equipment for the pulp and paper industry in key categories.
3. Inspection of new equipment, demonstrators, and repairs at the Campus.
4. Preventive maintenance, repair, installation, and training at customer sites.
5. Telephone support for customers.
6. Exceed customer expectations by understanding and anticipating current and potential needs.
7. Identify and develop business and commercial opportunities based on customer knowledge and collaboration across ABB.

Qualifications for the role

• A DEC in electronics or instrumentation.
• More than 5 years’ experience in customer service.
• Strong knowledge and practical experience in servicing, maintenance, commissioning, and repair of pulp and paper quality control equipment.
• Excellent mechanical skills.
• Good knowledge of the Windows environment and the Office suite.
• Valid driver's license and passport are required.
• Availability for travel to customer sites.
• Collaborative, solution-oriented attitude and strong communication skills.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

ABB is recognized as one of Canada's Best Employers by Forbes magazine for the ninth consecutive year. We prioritize a caring, inclusive, and respectful workplace, ensuring policies and practices support employment equity for women, aboriginal people, visible minorities, and persons with disabilities. We offer reasonable accommodations for applicants with disabilities and encourage self-identification. Our Military Reservist Policy supports Canada's Reserve Force members with flexible training and job security. We look forward to your application and invite you to learn more about ABB at www.abb.com.