Service Technician

ZipRecruiter; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Service Technician to enhance their Office Coffee services. This full-time role involves performing scheduled and emergency service on coffee brewing equipment, providing excellent customer support, and maintaining service vehicle inventory. With a focus on customer satisfaction, you'll be part of a dynamic team that values quality service and teamwork. Enjoy competitive benefits including monthly bonuses, medical coverage, and paid time off while contributing to a company dedicated to excellence in office coffee solutions. If you're passionate about service and eager to make a difference, this opportunity is for you.

Benefits

Monthly Bonus Opportunities

401(k) and Company Matching

Medical, Dental and Vision Insurance

Life Insurance

Paid Time Off

Qualifications

• Experience in servicing coffee equipment is a plus.
• Valid driver's license is required for this role.

Responsibilities

• Perform service activities on coffee brewing equipment.
• Instruct customers on proper equipment use and respond to inquiries.
• Maintain parts inventory and complete service paperwork accurately.

Skills

Customer Service

Technical Skills

Time Management

Education

High School Diploma or Equivalent

Tools

Coffee Brewing Equipment

Service Vehicle

Job description

Job Description:

First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States.

We are actively looking for a Service Technician to join our team! If you thrive in a fast-paced environment and have the drive and passion to succeed, come join our winning Team!

This position offers a base salary starting between $20.00 and $24.00 per hour. This is a full-time, Monday through Friday position.

What you'll be doing – The Role:

• Perform scheduled and unscheduled service activities on our coffee brewing equipment, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations.
• Instruct customers on the proper use of coffee equipment, respond to inquiries from customers about coffee equipment, and communicate customer inquiries to appropriate First Choice staff.
• Complete all service calls and related paperwork in an accurate and timely manner.
• Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis.
• Refurbish and repair coffee equipment for use at customer sites.
• Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures.
• Ensure that assigned service vehicle undergoes routine maintenance as needed, obey all traffic laws, and maintain a valid driver’s license.
• Assume route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed.
• Maintain and clean the service area.
• Receive, organize, and maintain parts for equipment.

What’s in it for me? – The Benefits:

• Monthly Bonus Opportunities
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Life insurance
• Paid time off

Requirements:

What you’ll bring – The Person:

• High school diploma or equivalent
• Past Experience is a plus
• Valid Driver's License