Service Technician

National Carwash Solutions, Inc.; Kamloops; On-site; Full time

Job summary

A leading company in vehicle wash solutions is seeking a Service Technician to perform maintenance and repairs on various wash equipment. This role involves troubleshooting, customer training, and ensuring equipment functionality. Ideal candidates will have mechanical aptitude and strong communication skills, with a focus on customer satisfaction.

Qualifications

• At least 3 years experience as a Service Technician or similar role.
• Ability to interpret manuals and instructions.

Responsibilities

• Perform service work on vehicle wash equipment.
• Provide training to customers on equipment operation.
• Maintain inventory of parts on service vehicle.

Skills

Mechanical Aptitude

Customer Focus

Communication

Education

High School Diploma

Tools

Microsoft Suite

Google Suite

Job description

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Job Summary:

As a Service Technician, you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to RYKO, MacNeil, and competitor's vehicle wash equipment and accessories. The Service Technician will also train customers on basic equipment maintenance.

Job Duties:

• Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
• Replace, repair, or adjust parts and systems as necessary
• Inspect, lubricate, and check wax and detergent levels as applicable, in accordance with preventative maintenance contracts
• Run equipment through 'cycles' to ensure proper functioning
• Advise customers on necessary service work and recommend replacements for worn or damaged parts
• Inspect equipment post-installation to ensure proper operation
• Provide training to customers on proper operation and maintenance of equipment
• Develop and maintain good rapport with customers, striving for outstanding service and satisfaction
• May deliver parts, chemicals, or supplies to customers
• Complete work orders, expense reports, and time logs
• Stay updated on equipment changes via manuals, service bulletins, videos, and engineering documents
• Maintain inventory of parts on service vehicle and in warehouse; report inventory levels as required
• Keep Service and District Manager informed of issues and progress
• Comply with all safety and regulatory laws and company policies
• Perform other duties as assigned by the Installation/Service Manager

Qualifications:

• High school diploma or equivalent
• At least 3 years experience as a Service Technician or similar role
• Clean driving record with limited violations and accidents
• No recent impaired driving convictions or pending charges
• Basic math and writing skills
• Interest and aptitude in mechanical, plumbing, electrical work; experience with meters and power supplies preferred
• Ability to interpret manuals and instructions
• Ability to work independently or in a team
• Forklift experience or certification preferred
• Customer-focused with good communication skills
• Ability to multi-task and manage time effectively
• Intermediate computer skills with Microsoft and Google Suite
• Good vision to read blueprints and documents

Physical Requirements:

• Lift items up to 50 lbs
• Perform repetitive motions, climb ladders, and stand for extended periods

Compensation:

Hourly wage: $26-30, based on experience.

Reasonable accommodations may be made for individuals with disabilities. Job duties and responsibilities may change based on business needs. We are an Equal Opportunity Employer.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Manufacturing