Service Technician

Atlas Copco; Brockville; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading industrial solutions provider is seeking a Service Technician in Brockville to provide exceptional customer service while performing repairs and maintenance on equipment. Ideal candidates will have relevant certifications and strong communication skills. The position requires both independent work and the ability to travel frequently. Enjoy a comprehensive benefits package including health care and educational assistance.

Benefits

Extended Health Care Plan

Dental Care

Life and Disability Insurance

Work from Home Flexibility

Education Assistance Program

Qualifications

• Must have a valid driver’s license and clean driver’s abstract.
• Ability to work independently and manage time effectively.
• Comfortable working in extreme temperatures and lifting 50lbs.

Responsibilities

• Perform repairs, maintenance, and troubleshooting on customer equipment.
• Commission new equipment and diagnose mechanical and electrical faults.
• Manage administrative duties like service reports and timesheets.

Skills

Customer service

Communication skills

Self-management

Physical endurance

Education

Certification in Industrial Electrician, Millwright or Air Conditioning/Refrigeration

Tools

Microsoft Office

Job description

Your role

As a Service Technician for our team in Brockville, your mission is to provide exceptional customer service to our client base in your territory as you perform repairs, maintenance and troubleshooting on their equipment. You will have the opportunity to learn how to service not only the Atlas Copco brand, but all brands of compressed air equipment and accessories. You will report to the Service Supervisor, based in Brockville

You will be responsible for

• Carrying out maintenance and service on our customer’s Atlas Copco products, as well as other brand equipment, and advising them about the general operations of their machines and maintenance requirements while promoting Atlas Copco service products
• Commissioning new equipment and effectively diagnosing mechanical and electrical faults on customer equipment
• Supporting our local customer base, developing new customers, and maximizing time utilization
• Taking responsibility over opportunities to update your own product knowledge by reading instruction books, technical bulletins, in referring to any other technical information system, and other company resources, and by actively participating in the training programs as offered by the company
• Proudly representing the face of Atlas Copco when connecting with the customer on hand by following and demonstrating company standards and exceeding the expectations of our valued customers
• Managing daily administrative duties such as ensuring time sheets and other paperwork are signed by customer when applicable and submitted timely, as well as preparing service reports and offering strategic solutions to problems
• Advising the operations service manager and/or the service sales representative of any new business opportunity.
  
  

To succeed, you will need

What we are looking for in you

• You have successfully received certification in one of the following areas: Industrial Electrician, Millwright or Air Conditioning/Refrigeration or you have similar experience/knowledge
• You have a valid driver’s license and clean driver’s abstract
• You enjoy working independently and can self-manage to meet deadlines and move ahead in your daily tasks
• You have great customer service and communication skills
• You have good physical endurance and are comfortable working in conditions that involve frequent travel for both short and extended periods, a rotating schedule that can require evenings, weekends and holidays, being hands-on using wrenches and other tools, lifting 50lbs regularly and working in extreme temperatures
• You have basic computer skills (Microsoft Office)
  
  

Also nice to have, but not mandatory

• Interprovincial Red Seal certification
• Experience servicing compressed air equipment
  
  

In return, we offer

What we offer you

• Extended Health Care Plan
• Dental Care
• Life and Disability Insurance
• Physical Wellness Subsidy
• Work from Home Flexibility
• Paid Vacation Time-off
• Company Vehicle or Allowances
• Emergency Travel Insurance
• Employee Assistance Program
• Educational Assistance Program
• Employee Discount Program
• Continuous Learning Opportunities
  
  

Start a journey of endless opportunities

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.

We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.

We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.