Service Technician

OSI Maritime Systems; British Columbia; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

An innovative company in the maritime sector is seeking a Service Technician to provide technical support for advanced navigation systems. This hybrid role involves both in-house work and travel to customer sites, ensuring the integration and problem diagnosis of cutting-edge navigational products. The ideal candidate will possess a strong background in electronics, with a focus on customer service and technical troubleshooting. Join a forward-thinking organization that values professional development and fosters a diverse and inclusive culture, where your contributions can make a significant impact.

Benefits

Extended Healthcare

Dental Care

Group Retirement Savings Plan

Emergency Travel Assistance

Employee and Family Assistance Program

Flexible Working Hours

Qualifications

• 3+ years of Service Engineering experience, preferably in military domain.
• 5+ years in technical customer service, preferably in marine electronics.
• Experience with navigation products and troubleshooting.

Responsibilities

• Install and commission navigation systems at customer sites.
• Diagnose and repair hardware/software issues.
• Provide technical training and customer support.

Skills

Troubleshooting Hardware

Troubleshooting Software

Customer Service

Communication Protocols (TCP/IP, RS-232, RS-422)

Multi-tasking

Organizational Skills

Detail Oriented

Education

Electronics Diploma of Technology

Tools

Windows Operating Systems

Marine Electronics

System Networks

Job description

About Us

OSI Maritime Systems are a leading provider of integrated navigation and tactical solutions for naval and maritime security operations. We specialize in designing and delivering advanced electronic navigation systems, including Warship Electronic Chart Display and Information System (WECDIS) and Integrated Bridge Systems (IBS). OSI’s technology is used by navies and coast guards worldwide to enhance situational awareness, operational efficiency, and mission effectiveness. With a global presence, we have offices here in Canada, the UK, Taiwan, Australia and Germany.

Due to the nature of our company, all employees must pass specific security criteria. Only candidates who are Canadian citizens, have PR status or have a citizenship from a NATO country, and who satisfy security clearance criteria, will be considered.

The Role

The Service Technician provides technical support for the integration and problem diagnosis of OSI’s navigational system products both, in-house and at customer sites. The incumbent assembles, performs quality testing and diagnostics, installs, services and repairs OSI products and navigational systems for the Company’s clients at worldwide locations.

This is a hybrid role with 4 days/week in office. In addition, you will be required to travel up to (About 1-2 times/month) to support our clients globally.

Key Responsibilities

• Installs/commissions Navigation Systems products at customer sites inside and outside North America.
• Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues.
• Assists the Training Manager in the development and delivery of technical training to customers on system installation, maintenance and problem diagnosis.
• Provides customer helpdesk email and telephone support.
• Provides technical guidance and advice to internal staff in resolving technical problems.
• Assists the Production Department with testing of component parts and sub-systems.
• Ensures required records are maintained and properly completed in accordance with the Service procedures.
• Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2008 standards.
• As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in the Company database.
• In conjunction with systems engineering department, may create and/or edit as-built drawings and documentation.
• Ensures tools, equipment, material and any documentation required for each job is in good order.
• Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.
• Perform additional project associated tasks as required and determined by the Service Supervisor and Supportability Manager.

You Bring

• Education: Electronics Diploma of Technology or equivalent.
• Experience: Minimum of 3 years of Service Engineering experience preferably in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset.
• Minimum of 5 years of practical work experience in a technical customer service environment, preferably in marine electronics
• Experience in troubleshooting both hardware and software
• Knowledge of software protocol and communication protocols such as TCP/IP, RS- 232 and RS-422
• experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset. Experience with navigation products is an asset.
• Extensive knowledge of Electronic and Windows operating systems
• working knowledge of system networks and software scripting
• excellent customer relation, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work independently as well as part of a team.
• A working understanding of communication and data transfer standards is essential.
• Previous experience and willingness to train other internal and customer technicians an asset.

The range for this role is $60,000-70,000 CDN and the actual salary offered will be commensurate with education, experience and internal parity.

Why OSI?

We have a Professional Development program in place that supports our employees in their career development by providing funds, time, and opportunities to become better at what they do.

At OSI you can make a difference. We are a change willing organization that is always looking for new ideas. We strive to improve what it is we do and how we do it. If you have ideas we would love to hear about them.

OSI fosters an inclusive and diverse culture. We celebrate our diversity and strive to be more inclusive because it makes us a better company.

Should you require assistance and or accommodations during the hiring process, please contact Talent Acquisition, OSI.

We also offer great benefits:

• Extended healthcare
• Dental care
• Group Retirement Savings Plan
• Emergency Travel Assistance
• Employee and Family Assistance Program
• Flexible working hours