Service Technican

Macdonald’s Home Health Care; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Bonus plan

Comprehensive benefits

Generous vacation

RRSP/DPSP match

Anniversary Rewards Program

Weekday hours

Job summary

Macdonald's Home Health Care is seeking a motivated Service Technician to diagnose, repair and maintain medical equipment for clients in homes, in-shop, and in residential care settings. You will deliver, install, and set up equipment, perform troubleshooting, educate clients, and document service activities while coordinating with Seating and Mobility Consultants and healthcare professionals.

A BC driver's license and physical ability are required.

Qualifications

• Basic computer and software literacy required.
• Interest in repairing mechanical and electrical systems.
• Must be able to lift up to 100 lb.
• Strong work ethic and dependable.
• Valid BC driver’s license required.
• Ability to work independently with minimal supervision.
• Willingness to travel to client homes and facilities.

Responsibilities

• Deliver, install, and set up equipment in homes and facilities.
• Set up and inspect equipment for safety and quality.
• Troubleshoot and diagnose repair needs.
• Perform maintenance and provide customer support.
• Explain issues and repairs to clients.
• Coordinate with Seating and Mobility Consultants for trials and demonstrations.
• Fill out work orders and order parts as needed.
• Build and maintain relationships with clients and document services performed.
• Calibrate components per manufacturers’ specifications.
• Operate service fleet vehicles safely.

Skills

Microsoft Office

Repair & troubleshoot

Lifting up to 100 lb

Team-oriented

Organized

Independent work

BC driver's license

Tools

Hand tools

Job description

We are seeking a motivated and reliable Service Technician to join our team. The successful candidate will assist with diagnosing basic issues and performing repairs for clients in their homes, in-shop, and in residential care settings. This role requires a compassionate attitude, willingness to learn, and the ability to provide respectful and supportive service.

Key Responsibilities:

• Delivering, setting up, and installing equipment within a client's home and/or facility. Equipment includes wheelchairs, hospital beds, lifts, and pediatric equipment such as strollers and standers
• Setting up and inspecting equipment in a manner that ensures the overall cleanliness, safety, and quality of the equipment
  
• Troubleshooting and providing timely diagnosis recommendations for repair.
• Perform maintenance and provide customer support diagnosing issues and offering solutions.
• Explain issues with equipment and repairs to clients
• Working with Seating and Mobility Consultants on equipment trials and demonstrations, in conjunction with healthcare professionals
  
• Adhering to Macdonald's Home Health Care's Safety procedures to ensure a safe work environment.
• Fill out detailed work orders and keep records on services that have been performed and order parts needed for repairs if needed
  
• Build and maintain relationships with clients, which encourage loyalty
  
• Repair and adjust system components, such as sensors, transmitters and programmable logic controllers, or remove and replace defective parts
  
• Educating clients on how to use and maintain their equipment
  
• Calibrate components and instruments according to manufacturers' specifications
  
• Perform scheduled preventive maintenance work and complete test and maintenance reports.
  
• Operating any one of Macdonald's Home Health Care's service fleet vehicles safely and courteously
  

Required Qualifications:

• Basic knowledge of Microsoft Office, computers, and internet use
• Technically proficient with a keen interest in repairing and troubleshooting mechanical and electrical systems
• Ability to lift weight of up to 100lb
• Team-oriented and dependable with a strong work ethic
• Extremely organized and detailed oriented
• Effective at multitasking and managing time
• Must hold a valid BC drivers license
  
• Working knowledge of tools and repairs
• Ability to work independently without much supervision
• Must be able to meet the physical requirements of the job, which include bending, lifting heavy equipment and working in confined spaces
  

We encourage everybody to apply even if they don’t meet all the qualifications. MHHC values diverse backgrounds and perspectives.

What we offer:

At MHHC, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Fair and attractive compensation which can differ depending on skills and experience.
• Eligibility to the company's bonus plan
• Comprehensive benefits package
• Generous vacation package
• RRSP/DPSP match program
• Tenure recognition through our Anniversary Rewards Program
  
• Monday - Friday working hours

Macdonald's Home Health Care is proud to be an equal opportunity employer. We are dedicated to making life accessible for everyone, and that commitment extends to ensuring our workplaces are inclusive and accessible. If you require support or adjustments at any stage of your application, please contact us at [e-mail] — we’re here to help.