Service Team Member (Some early morning starts required)

Michaels Stores; Guelph; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a leading creative destination that fuels the joy of creativity! In this role, you will provide exceptional customer service, assisting shoppers in finding their desired products while ensuring a fast and friendly checkout experience. You will play a vital role in maintaining store standards and assisting with various operational duties. This position offers a supportive environment where you can grow and thrive. With comprehensive benefits and a commitment to creativity, this is the perfect opportunity for those passionate about helping others and contributing to a vibrant community.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Preferred retail and customer service experience.
• Ability to assist customers and maintain store standards.

Responsibilities

• Deliver friendly customer service and assist customers in shopping.
• Ensure a quick and friendly checkout experience.
• Participate in truck unloading and merchandise duties.

Skills

Customer Service

Cash Handling

Retail Experience

Problem Solving

Education

High School Diploma

Job description

Store - GUELPH, ON

Deliver friendly customer service, assist customers in shopping, and help them find what they’re looking for. Ensure all customers experience a quick and friendly checkout. Complete truck unloading and merchandise duties, including maintaining store recovery standards to uphold our Brand Promises.

1. Help customers shop, locate products, and provide solutions.
2. Provide a fast and friendly checkout experience; execute cash handling to standards.
3. Engage customers on the Rewards program and Private Label Credit Cards, and facilitate enrollments.
4. Educate customers about the Voice of Customer (VOC) survey.
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
6. Participate in truck unloading, stocking, and planogram (POGs) processes.
7. Complete merchandise recovery and maintenance, including returns and store recovery, to ensure a well-merchandised and in-stock store.
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
9. Support shrink and safety programs.
10. Adhere to Standard Operating Procedures (SOPs) and company policies to ensure legal compliance and standards.
11. Interact respectfully with others; maintain a positive attitude, promote the organization’s values, and serve as a role model.
12. Cross-train in Custom Framing selling and production.

Other duties as assigned.

Preferred Knowledge/Skills/Abilities

Retail and/or customer service experience preferred.

Physical Requirements & Work Environment

• Remain standing for extended periods.
• Move throughout the store as needed.
• Perform bending, lifting, carrying, reaching, and stretching.
• Lift heavy boxes and access high shelves using ladders or similar equipment.
• Work in a climate-controlled store environment; some outdoor work and work in non-climate-controlled stock rooms.
• Work hours include nights, weekends, and early mornings.

If assistance is needed to perform essential functions, please contact your supervisor for accommodation options.

Applicants in Canada must meet federal, provincial, and local legal requirements. Michaels requires team members to be at least sixteen (16) years old.

Our purpose is to fuel the joy of creativity. As North America’s leading creative destination, we operate over 1,300 stores across 49 states and Canada, and online at Michaels.com and Michaels.ca. Michaels also owns Artistree, a custom framing manufacturer, and MakerPlace, a handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize our team members’ wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts. For more details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We support all team members and customers to create, innovate, and grow together.