Service Team Member P / T

Michaels Stores; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A retail company in Toronto is seeking a Service Team Member (Part-Time) to deliver exceptional customer service and assist with various store operations. Responsibilities include helping customers in-store, providing checkout support, and participating in merchandise recovery. The ideal candidate will have retail or customer service experience, a friendly demeanor, and the ability to work flexible hours, including nights and weekends. Benefits include health insurance and tuition assistance.

Benefits

Health insurance

Paid time off

Tuition assistance

Discounts

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.
• Willingness to work in a dynamic retail environment with varying tasks.

Responsibilities

• Deliver friendly customer service to help customers find products.
• Provide fast and friendly checkout experiences for customers.
• Participate in truck unload and maintain store recovery standards.

Skills

Customer service

Cash handling

Retail knowledge

Teamwork

Job description

Join to apply for the Service Team Member P / T role at Michaels Stores

Store - TOR-TORONTO / RIOCAN HALL, ON

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
6. Participate in truck unload, stocking, and planogram (POGs) processes
7. Complete merchandise recovery and maintenance, including returns and store recovery to ensure a well-merchandised, in-stock store
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to Standard Operating Procedures (SOPs) and company policies to ensure compliance with laws and standards
11. Interact respectfully with others; promote a positive image and serve as a role model
12. Cross-train in Custom Framing selling and production

Preferred Knowledge / Skills / Abilities

Other duties as assigned

Experience

Retail and/or customer service experience preferred

Physical Requirements & Work Environment

• Ability to stand for long periods
• Move throughout the store
• Regular bending, lifting, reaching, and stretching
• Lifting heavy boxes and accessing high shelves with ladders
• Assistance available for essential functions if needed
• Work in a climate-controlled retail setting, some outdoor work, including nights, weekends, and early mornings

Applicants must meet legal requirements; minimum age 16 in Canada.

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. Benefits include health insurance, paid time off, tuition assistance, discounts, and more. Visit mikbenefits.com for details.

Michaels is an Equal Opportunity Employer supporting diversity and inclusion.

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