Service Supervisor, Mining

Toromont Cat; Northwestern Ontario; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading equipment dealer in Canada is seeking a Service Supervisor to enhance team performance and ensure customer satisfaction. This role involves providing leadership for technicians, maintaining high-quality service standards, and effective financial management within a safe and supportive environment. The company offers continuous growth opportunities, a competitive rewards package, and a commitment to employee well-being.

Benefits

Competitive total rewards including wages, benefits, and premiums

Flexible work schedules

Opportunities for continuous learning and development

Qualifications

• Minimum 3 years of experience in a supervisory position.
• Strong understanding of financial aspects of work orders.

Responsibilities

• Model safe and healthy work behaviors.
• Train and coach team members to meet customer expectations.
• Manage work orders and assist in financial aspects.

Skills

Customer Service

Leadership

Communication

Problem Solving

Education

Post-secondary education

Job description

Toromont Cat is looking for a Service Supervisor to join the team! The Service Supervisor is a key liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality standards and consistent customer satisfaction in conjunction with operations and increased market share.

As a Service Supervisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our top priorities
• Working for a best-in-class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously learn, grow, and develop with our Toromont team through internal training programs geared for your success
• Competitive total rewards including wages, benefits, and premiums (as eligible)
• Flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Model safe, environmentally sound, and healthy work behaviors in support of Toromont's Health and Safety Policies and initiatives
• Provide excellent customer service as the key contact for shop service requirements and schedule work orders to maximize productivity
• Promote customer satisfaction, follow up on repairs, and collaborate with other departments to deliver high-level service
• Train and coach team members to meet and exceed customer and business expectations, including performance evaluations
• Provide guidance on the financial aspects of work orders, including customer pay, warranties, claims, policies, and redos
• Create quotes, review, and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions on the shop floor and in office procedures
• Encourage continuous improvement for shop operations through regular meetings and training
• Assist the PSM with managing fixed assets in the shop and preparing for capital expenditures

Must-haves for this role:

• Minimum post-secondary education
• Minimum 3 years of experience in a supervisory position

About Toromont Cat

With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and a service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology, and an outstanding customer experience. Through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!