Service Supervisor

The Dufresne Group; Northwestern Ontario; On-site; CAD 50,000 - 56,000; Full time

Benefits offered by this job

Salary banding

Benefits plan

Retirement savings plan

Career development

Training programs

Job summary

The Dufresne Group in Kenora, ON, is seeking a Service Supervisor to lead guest service and oversee warranty processing. You will allocate service expenses, manage documentation, and ensure an excellent guest experience during in-home inspections and stock movements.

The role offers a salary banding of 50,000 to 56,160 CAD, a strong benefits package, retirement savings plan, and opportunities for career growth within a purpose-driven Canadian company.

Qualifications

• High School Diploma; 1-2 years customer service experience preferred.
• Proficient with Microsoft Office and able to learn in-house systems.
• Strong verbal communication and telephone etiquette.

Responsibilities

• Provide excellent customer service to guests.
• Answer and return guest calls in a timely and professional manner.
• Support guests following the company’s resolution process.
• Process Extended Warranty claims and recoveries.
• Understand and follow all safe work practices and rules.
• Ensure that the level of support matches or exceeds guest requirements.
• Consistently offer feedback and recommendations regarding customer service or product issues.
• Answer guest questions during in-home inspections.
• Inspect and manage damaged goods; assess repair or replacement needs.
• Prepare the schedule for Manifest Transfers.
• Assist drivers daily on stock inflow and reorder transportation supplies.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

High School Diploma

Tools

Microsoft Office

Job description

At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart!

If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team.

Dufresne Furniture and Appliances is currently seeking a Service Supervisor for our Kenora store located at 1077 Railway Street.

As a Service Supervisor, you will be responsible for establishing and maintaining Dufresne as the industry leader in customer satisfaction. In this role you will allocate all service expenses and documentation for service guests and vendors, providing an excellent guest experience.

Dufresne Furniture and Appliances is committed to investing in our team members; we offer:

• Salary Banding $50,000 - $56,160.0
• Comprehensive benefits plan, assistance program and excellent employee discounts
• Employer Sponsored Retirement Savings Plan
• Career growth and continuous development
• A fun and collaborative working environment
• World class training programs within sales, leadership and more
• The opportunity to work with a purpose-driven organization that is consistently ranked as one of Canada’s Best Managed Companies

As a Service Supervisor, you will:

• Provide excellent customer service to internal and external guests
• Answer and return guest calls in a timely and professional manner
• Support guests following the company’s resolution process
• Process Extended Warranty claims and recoveries
• Understand and follow all safe work practices and rules
• Ensure that the level of support matches or exceeds guest requirements
• Consistently offer feedback and recommendations regarding customer service or product issues
• Answer guest questions during in-home inspections
• Inspect and manage damaged goods. Assess if product can be repaired or needs to be replaced
• Prepare the schedule for Manifest Transfers
• Assist drivers daily on the inflow of stock, and manage and reorder transportation supplies

As a successful candidate you will have the following:

• High School Diploma with 1-2 years of customer service experience is preferred
• Good computer skills with working knowledge of Microsoft Office products and the ability to learn in-house computer programs
• Excellent verbal communication skills and telephone etiquette with the ability to negotiate tactfully and act with diplomacy and respect
• Ability to maintain composure and work well under pressure
• Well-organized with the ability to prioritize multiple tasks
• Effective decision-making and problem-solving skills
• Valid Class G Driver’s license with a clean Driver’s abstract
• A Criminal Record Check will be required

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