Service Supervisor

Dufresne; Northwestern Ontario; On-site; CAD 50,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Employee discounts

Retirement savings plan

Career growth

Training programs

Team environment

Job summary

Dufresne Furniture and Appliances is seeking a Service Supervisor for our Kenora store located at 1077 Railway Street. You will supervise service operations and ensure exceptional guest experiences.

Responsibilities include handling warranty claims, coordinating schedules, and supporting drivers with stock and transportation. We offer benefits, retirement plan, career growth, and world-class training in a collaborative, purpose-driven environment.

Qualifications

• HS diploma recommended; 1–2 years customer service experience
• Proficient with MS Office and in-house systems
• Strong communication and diplomacy under pressure

Responsibilities

• Provide excellent guest service and resolve issues
• Process warranty claims and returns
• Coordinate scheduling and inventory transfers
• Assist drivers with stock flow and reorder supplies
• Maintain safety and follow company policies

Skills

Customer service

Verbal communication

Organizational skills

Problem solving

Diplomacy

Driver's license

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Category: Dufresne Store Merchandising

Requisition Number: SERVI002583

• Posted : September 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Dufresne Furniture and Appliances - Kenora
1077 Railway St
Kenora, ON P9N 0B2, CAN

Description

At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands‑on service, an exceptional shopping experience, and strong community relationships is what sets us apart!

If you are guest‑centric, goal‑oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team.

Dufresne Furniture and Appliances is currently seeking a Service Supervisor for our Kenora store located at 1077 Railway Street.

As a Service Supervisor, you will be responsible for establishing and maintaining Dufresne as the industry leader in customer satisfaction. In this role you will allocate all service expenses and documentation for service guests and vendors, providing an excellent guest experience.

Dufresne Furniture and Appliances is committed to investing in our team members; we offer:

• Salary Banding $50,000 - $56,160.0
• Comprehensive benefits plan, assistance program and excellent employee discounts
• Employer Sponsored Retirement Savings Plan
• Career growth and continuous development
• A fun and collaborative working environment
• World class training programs within sales, leadership and more
• The opportunity to work with a purpose‑driven organization that is consistently ranked as one of Canada’s Best Managed Companies

As a Service Supervisor, you will:

• Provide excellent customer service to internal and external guests
• Answer and return guest calls in a timely and professional manner
• Support guests following the company’s resolution process
• Process Extended Warranty claims and recoveries
• Understand and follow all safe work practices and rules
• Ensure that the level of support matches or exceeds guest requirements
• Consistently offer feedback and recommendations regarding customer service or product issues
• Inspect and manage damaged goods. Assess if product can be repaired or needs to be replaced
• Prepare the schedule for Manifest Transfers
• Assist drivers daily on the inflow of stock, and manage and reorder transportation supplies

As a successful candidate you will have the following:

• High School Diploma with 1-2 years of customer service experience is preferred
• Good computer skills with working knowledge of Microsoft Office products and the ability to learn in‑house computer programs
• Excellent verbal communication skills and telephone etiquette with the ability to negotiate tactfully and act with diplomacy and respect
• Ability to maintain composure and work well under pressure
• Well‑organized with the ability to prioritize multiple tasks
• Effective decision‑making and problem‑solving skills
• Valid Class G Driver’s license with a clean Driver’s abstract
• A Criminal Record Check will be required