Service - Superviseur, service

Sobeys; Montreal; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

Sobeys is seeking a Service Supervisor to lead front-end operations with a focus on exceptional customer service. You will coach your team, ensure adherence to policies and safety standards, and help manage cash handling tasks and daily store operations.

You should bring at least 6 months of cashier experience, strong communication and leadership skills, and the ability to foster a collaborative, high-performing team in a fast-paced retail environment.

Qualifications

• Customer service is a priority and requires strong interpersonal skills.
• Leadership and ability to coach a team are valued for this supervisor role.
• Experience with cash handling and basic accounting is beneficial.
• Experience as cashier with at least 6 months is preferred.

Responsibilities

• Deliver exceptional customer service at the front of the store.
• Follow policies, procedures, and safety standards; ensure compliance by all employees.
• Serve as a point of contact for team members and foster trust and communication.
• Collaborate with the service manager on cash management operations (transfers, deposits, audits).
• Perform related tasks as needed.

Skills

Customer service

Leadership

Communication

Team spirit

Basic accounting

Cash handling

Flexible hours

Education

High school diploma

Tools

Point-of-sale systems

Job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.

What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.

Ready for a fresh start?

As a service supervisor, you'll provide exceptional customer service while supporting the day-to-day operations at the front of the store. You'll coach and support your team, ensure policies and procedures are followed, and help manage the cash registers, including problem-solving and handling money-related operations.

Here’s How You'll Help Make a Difference

• Ensure the delivery of exceptional customer service;
• Follow policies and procedures, comply with government hygiene standards as well as workplace health and safety standards, and make sure they are applied and respected consistently by all employees in your department;
• Serve as a point of contact for your team members;
• Create an environment that promotes trust and communication within your team;
• Work with the service manager on various cash management operations (money transfers, deposits, controls, weekly audits, etc.)
• Perform any other related tasks.

Your Qualities And Strengths

• Having a high school diploma is a significant asset;
• You have at least 6 months of experience as a cashier;
• Your management experience and knowledge of computerized point-of-sale systems are highly valuable assets;
• Customer service is your priority;
• You promote communication and team spirit;
• You are skilled at performing basic accounting operations;
• Your personality is distinguished by your leadership and interpersonal skills.
• Flexible working hours and the need to work overtime;
• Short-term exposure to chemicals and cleaning products;
• Ability to work standing up for long periods;
• Ability to lift up to 20 kg.

Learn More About Our Story And Culture

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.