Service Specialist

London Drugs Limited; St. Albert; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

RRSP matching

Employee discount

Training & education

Counseling program

Recognition program

Community involvement

Job summary

London Drugs Limited in Canada is seeking a Service Specialist to assist customers in the General Sales area and to contribute to a superior shopping experience daily. The role involves supervising the front end, monitoring cashier coverage, restocking, answering customer inquiries, and maintaining calm, courteous service in a fast-paced environment.

Applicants should bring excellent communication, interpersonal skills, and the ability to train others, with a flexible Monday‑to‑Sunday schedule

Qualifications

• Experience in customer service and a fast-paced retail environment.
• Strong communication and interpersonal skills.
• Ability to supervise and train front-end staff.

Responsibilities

• Assist customers in the General Sales area to ensure a superior shopping experience.
• Supervise the front end, monitor cashier coverage and handle front-end operations.
• Respond to customer inquiries with professionalism and courtesy; train others as needed.

Skills

Customer service

Communication

Leadership

Multitasking

Job description

Not just a job…

a community

a partnership

a team

You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities for:

Service Specialist

The Service Specialist is generally responsible for providing any assistance required by customers throughout the General Sales area. This position is key in the company’s ability to fulfill our mission statement, which is to provide a superior shopping experience every day.

You will also be responsible for handling customer issues and supervision of the front end of the store while on duty. Front end duties include monitoring cashier coverage, maintaining front end supplies, replenishing change float, and answering calls for customer assistance at the check outs.

In addition to the above duties, this is also a customer service position which requires a great deal of customer contact. Applicants must be able to work effectively in a fast paced environment while at the same time providing quality service in a professional, courteous, and helpful manner.

You will have good inter-personal, motivational, delegation and follow up skills, combined with a willingness to accept responsibility, and an ability to train others and monitor their work habits. You will also be able to cope with stress, pressure, and remain calm when dealing with difficult situations.

A positive, mature, and professional leadership style, good inter-personal, motivational, delegation and follow up skills, and a solid understanding of policies and procedures are essential for this role. Supervisory experience would be considered an asset.

If you have superior customer service experience, the ability to work with a sense of urgency, combined with excellent communication skills (good listener, patient, and articulate), then we have the opportunity for you to excel!

We offer advancement opportunities through our promote-from-within policies, salaries commensurate with experience, and a comprehensive benefits program including:

• Comprehensive, optional medical, dental, prescription drug and vision coverage for you and your family (Ensuring you and your family are taken care of)
• Company matched RRSPs (Helping you plan for your future
• Employee Discount Program (Sharing our success)
• Ongoing In-House Training & Education Courses (Lifelong learning)
• Employee Family Assistance Program (Free confidential counseling and support)
• Employee Recognition Program (Tangible rewards for great work!)
• Community Involvement (Giving back to our communities)

Applicants should be available to work a flexible schedule, Monday to Sunday.

If you possess the necessary skills and expertise and would like to join an exciting team of professionals,

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of background, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.