Service Shop Technician

evo; Whistler; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Free ski pass

Employee discount

Deep gear discounts

Volunteer PTO

Paid sick leave

Team rides and events

Casual environment

Career development

Job summary

evo’s Service Shop is seeking a detail‑minded technician to repair and tune equipment, maintain rental fleets, and assist customers on the sales floor in Whistler, BC. This role emphasizes strong customer service, accuracy in quotes, and reliable workshop practices.

You will join a casual, team‑oriented environment with benefits and career growth opportunities in an outdoor lifestyle brand that values equity and community involvement.

Qualifications

• No degree required.
• Minimum 1-2 years experience is an asset
• Adaptability, attention to detail, communication, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management
• Embodies, honors, and lives our core values: The Great 8

Responsibilities

• Provide excellent customer service while assessing and providing accurate tuning and repair quotes upon customer arrival.
• Ensure all service shop tasks (tunes, mounts, waxes, etc.) are completed properly and on-time, maintaining high-quality work standards.
• Offer credible, unbiased advice during service check-ins and assist customers in selecting appropriate products.
• Contribute to ordering necessary parts to ensure seamless completion of repair jobs.
• Assist customers on the sales floor, providing expert insights and recommendations.
• Maintain a clean, organized, and efficient workshop area.
• Other duties as assigned

Skills

Customer service

Communication

Inventory management

Multitasking

Problem-solving

Product knowledge

Teamwork

Time management

Attention to detail

Tools

Wintersteiger Robotic Tuning Machines

Job description

Description

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

The Service Shop Technician crafts exceptional experiences for evo's customers. These individuals maintain and repair equipment for our customers and maintain our rental fleet.

The Perks

• Free winter ski pass for Whistler Blackcomb
• Employee discount and access to pro deals on most the products we sell
• Deep discounts on a new ski or snowboard setup each year
• 40 hours of Volunteer Paid Time Off annually
• Five days of paid sick leave annually
• Time together outside, volunteer activities, community events and team ride days
• Casual working environment, Flexible work schedules
• Career pathing, leadership development, network development, training and performance feedback
• And many, many more...

Note: Availability of the benefits and perks may be subject to your location, tenure and employment type. The Company reserves the right to alter these benefits and perks in whole or in part at any time.

The Opportunity

• Provide excellent customer service while assessing and providing accurate tuning and repair quotes upon customer arrival.
• Ensure all service shop tasks (tunes, mounts, waxes, etc.) are completed properly and on-time, maintaining consistent and high-quality work standards.
• Offer credible, unbiased advice during service check-ins and assist customers in selecting appropriate products.
• Contribute to order necessary parts to ensure seamless completion of repair jobs.
• Assist customers on the sales floor, providing expert insights and recommendations.
• Maintain a clean, organized, and efficient workshop area.
• Other duties as assigned

Requirements

The Must Haves

• No degree required.
• Minimum 1-2 years experience is an asset
• Adaptability, attention to detail, communication, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management
• Embodies, honors, and lives our core values: The Great 8

The Nice to Haves

• Experience working withWintersteiger Robotic Tuning Machines
• Display of mechanical aptitude to be able to perform tuning and repair tasks as assigned
• Ability to stand and move in an active space for full shift

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued.

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $20.00 to $23.00. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.

At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.