Service Shift Manager/Foreman - North Battleford

Clear Destination Inc.; North Battleford; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Pattison Agriculture in North Battleford, SK, seeks a Service Shift Manager/Foreman to lead the Service Department. Manage workload, schedule technicians, and drive productivity while delivering exceptional service in a high-energy environment.

You will lead coaching, process improvements, and customer communications with a team focused on quality repairs and safe operations. Join a top John Deere dealer network committed to growth and learning.

Qualifications

• Leadership experience in a fast-paced service environment.
• Coaching and staff development skills.
• Strong communication with customers and team.

Responsibilities

• Assign and schedule service department jobs for technicians based on skills.
• Motivate and coach staff for excellence.
• Optimize shop efficiency and workflow to reduce lost hours.
• Maintain effective customer and employee communications.
• Identify opportunities for process improvement and training.
• Provide back up support for Service Business Manager.
• Assist with diagnosis and troubleshooting guidance.
• Approve work orders and final checks on equipment.
• Deliver exceptional customer service consistently.
• Support quotes and maintain accurate service records.
• Foster teamwork across internal departments.
• Lead safety meetings and promote safe habits.

Job description

At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a Service Shift Manager/Foreman to join our fast-paced, energetic dealership inNorth Battleford, SK.

In this role you will manage, coordinate, and direct the workload of the Service Department for maximum efficiency and productivity with commitment to delivering exceptional service to our customers. In one of Canada’s top John Deere dealer organizations you will help deliver quality work in a friendly and collaborative environment that encourages learning and growth.

Responsibilities

• Assign/schedule all service department jobs for technicians based on their skills/knowledge
• Motivate, inspire, and assist new and existing employees in their pursuit of excellence through coaching, training, and development
• Optimize shop efficiency and flow to avoid lost billable hours
• Ensure effective communication and follow up with customers and employees
• Identify opportunities for process improvement and training opportunities
• Provide back up support for Service Business Manager in their absence and during peak seasons
• Direct/assist employees in diagnosis/troubleshooting of machine problems
• Perform final checks/approvals on equipment before start of work order
• Provide exceptional customer service consistently above standards
• Assist service support staff in quoting repairs and maintaining accurate records
• Build effective and productive team dynamics with all internal departments
• Conduct safety meetings, encourage safe working habits

Requirements

• Ability to operate vehicles/equipment used for diagnostic purposes
• 5+ years performing complex service repairs/maintenance
• Ability to lift at least 40 lbs repeatedly; 40-75 lbs on occasion
• Ability to work flexible hours, varying shifts, weekends, and holidays
• Valid driver’s license required
• Ag Equipment Tech (JDTECH) Journeyperson Certification/equivalent
• Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag/turf equipment
• Ability to use current business systems, working knowledge of computer functions and use.

CONNECT with us today!

Whether you're new to this field or experienced in other related fields, we offer continued education and training to help you thrive and expand your knowledge! Our 18 locations across Saskatchewan and Manitoba offer endless opportunities for you to GROW.

You’ll receive competitive wages, including shift premiums for qualifying shifts, comprehensive benefits, company matched pension, bonus eligibility, and future career opportunities in Parts, Sales, Service, and more. Contribute your strengths to a purpose-driven organization when you EVOLVE your career with Pattison Agriculture!