Service Scheduling Specialist

Onyx-Fire Protection Services Inc.; Mississauga; Presencial; CAD 42 000 - 64 000; Tempo integral

Resumo da oferta

Onyx-Fire Protection Services Inc. in Mississauga is seeking a Service / Scheduling Coordinator to coordinate preventive maintenance and repairs for clients, working with our Field Scheduling team and ensuring compliance with KPIs.

This is a full-time, in-office role. You will handle client communications by phone and email, enforce procedures, book appointments, and manage documentation with attention to detail.

Qualificações

• 3–5 years in a high paced service-oriented business.
• Experience with scheduling software.
• Proficient in Microsoft Excel.

Responsabilidades

• Enforce client protocols such as timecards and signatures.
• Communicate updates to our Client Data Communication team.
• Confirm Onyx KPI targets are met daily.
• Book appointments via phone with clients and/or their security teams.
• Other administrative tasks as needed.

Conhecimentos

Scheduling coordination

Verbal communication

English proficiency

Time management

Customer service

Teamwork

Ferramentas

Microsoft Excel

Scheduling software

Descrição da oferta de emprego

Onyx-Fire Protection Services Inc. in Mississauga is seeking a Service / Scheduling Coordinator to coordinate preventive maintenance and repairs for clients, working with our Field Scheduling team and ensuring compliance with KPIs.

This is a full-time, in-office role. You will handle client communications by phone and email, enforce procedures, book appointments, and manage documentation with attention to detail.