Service Retention & Growth Strategist

Bayerische Motoren Werke Aktiengesellschaft; Richmond Hill; On-site; CAD 63,000 - 91,000; Full time

Benefits offered by this job

Competitive compensation

Education reimbursement

Health & wellness benefits

Employee vehicle programs

Job summary

BMW Group Canada in Richmond Hill, Canada, seeks a Senior Service Retention Specialist to develop and lead programs that boost customer loyalty within the BMW and MINI service network. The role focuses on inactive customers and opportunities to increase service uptake across retailers.

You will collaborate with CRM, Marketing, Retailers, Regions, Sales, and IT to design Service Opportunities and VSP initiatives, monitor impact, and report progress to senior management monthly.

Qualifications

• College degree in automotive industry or university degree in business/management.
• 5+ years relevant experience, automotive preferred.
• Exceptional customer service skills interacting with automotive retailers.
• Project management experience leading a project with stakeholders.
• Exceptional interpersonal and selling skills with ability to influence and drive change.
• Superior analytical skills.
• Strong knowledge of automotive topics, including aftermarket products.
• Strong project management capabilities.
• Ability to understand budget/sales management and performance indicators.
• Proven ability to influence cross functional teams without formal authority.

Responsibilities

• Develop and promote service programs via retailer channels.
• Analyze analytics to guide service initiatives using MIS and other tools.
• Collaborate with CRM, Marketing, Retailers, Regions, Sales, IT to create Service Opportunities.
• Evaluate service processes and grow Service Inclusive offerings at retailer level.
• Train RADS and drive active customer conversions for BMW & MINI.
• Monthly reporting and KPI communication to Senior Management.

Skills

Customer service

Project management

Stakeholder collaboration

Analytical skills

Communication skills

Sales / relationship building

Microsoft Excel

SAP

Travel ability

Education

Automotive industry college degree

Business/Management university degree

Tools

SAP

Microsoft Office

Job description

BMW Group Canada in Richmond Hill, Canada, seeks a Senior Service Retention Specialist to develop and lead programs that boost customer loyalty within the BMW and MINI service network. The role focuses on inactive customers and opportunities to increase service uptake across retailers.

You will collaborate with CRM, Marketing, Retailers, Regions, Sales, and IT to design Service Opportunities and VSP initiatives, monitor impact, and report progress to senior management monthly.