Automotive Service Retention Lead

BMW Group; Richmond Hill; On-site; CAD 63,000 - 91,000; Full time

Benefits offered by this job

Award-winning culture

Vehicle/motorcycle programs for BMW/Mi

Health and wellness benefits

Competitive compensation

Fully stocked onsite cafeteria

Job summary

BMW Group Canada is seeking a Senior Service Retention Specialist to develop and implement retention programs for BMW and MINI service channels. The role focuses on driving loyalty, analyzing opportunities, and coordinating with CRM, Marketing, Regions and Sales to maximize retailer profitability.

You will lead initiatives to bring inactive service customers back for repairs and services, collaborate across departments, and support the deployment of Service Inclusive maintenance programs while

Qualifications

• College degree in automotive industry program or university degree in business/management.
• 5 years minimum of relevant automotive experience.
• Exceptional customer service skills and a drive to exceed expectations.
• Proven project management experience and stakeholder collaboration.
• Strong analytics, communication and selling skills; ability to influence cross-functional teams.
• Familiarity with parts distribution methodologies and industry stakeholders.

Responsibilities

• Develop programs and strategies to foster customer retention and growth for BMW/MINI service.
• Investigate opportunities to increase customer loyalty and ensure alignment with retailer capacity and profitability.
• Lead initiatives for Service Opportunities/offers and service process improvements at retailer level.
• Drive active customer conversions for BMW & MINI and support RADS with tools and analytics.
• Collaborate with CRM, Marketing, Regions, Sales, IT and other departments to implement retention campaigns.

Skills

Customer service

Project management

Interpersonal skills

Analytical skills

Communication skills

Cross-functional collaboration

Education

Automotive industry program or business/management degree

Tools

Microsoft Excel

SAP

Job description

BMW Group Canada is seeking a Senior Service Retention Specialist to develop and implement retention programs for BMW and MINI service channels. The role focuses on driving loyalty, analyzing opportunities, and coordinating with CRM, Marketing, Regions and Sales to maximize retailer profitability.

You will lead initiatives to bring inactive service customers back for repairs and services, collaborate across departments, and support the deployment of Service Inclusive maintenance programs while