Service Representative- Minute Key

Hillman; Montreal; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading service provider in Montreal is seeking a Field Service Representative to manage and maintain retail customer kiosks. Responsibilities include restocking, repairs, and relationship management with clients. Candidates should have a high school diploma, mechanical aptitude, and strong customer service skills. This role emphasizes flexibility and independence, making it a great opportunity for self-motivated individuals.

Qualifications

• 2 years of troubleshooting experience or equivalent education.
• Ability to follow written and oral instructions carefully.
• Ability to read, write, and speak fluent English and/or French.

Responsibilities

• Restock and service kiosks as needed.
• Perform on-call repairs and adjustments to machines.
• Monitor territory reports and resolve issues.
• Drive revenue by optimizing machine locations and relationships.

Skills

Advanced troubleshooting skills

Mechanical skills

Electro-mechanical skills

Computer skills

Customer service skills

Education

High school diploma or higher

Job description

Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Job Summary

The Field Service Representative- Minute Key will serve as the primary contact with our retail customer locations. The Field Service Representative will be responsible for restocking kiosks, order product, clean, perform preventative maintenance, and respond to service and repair dispatches as needed. The schedule for routine service calls is flexible within the week.

Duties and Responsibilities

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when out of order.
• Unscheduled service calls are expected to be responded to in four hours with an ETA targeting on-site visits within 24 hours.
• Install machines in the local area.
• Monitor territory reports daily for issues and contact stores to resolve connectivity or power issues.
• Maintain inventory for re-stocking machines, in the Kiosk Tech’s possession.
• Conduct store meetings and interact with store staff/management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
• Drive revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.
• Follow store safety rules and work in a safe and healthy manner.
• Perform other duties as assigned by management

Qualification

• Second school diploma or higher.
• 1- 2 years of advanced trouble-shooting skills (or equivalent education).
• Mechanical and electro-mechanical skills an asset.
• Ability to follow written and oral instructions very carefully.
• Computer skills, basic excel and email skills are also required.
• Ability to deal with customers and employees at all levels.
• Ability to read, write and speak fluent English and/or French is an asset.
• Able to work independently without supervision.
• Must have computer / laptop.
• Must have a vehicle, valid driver’s license, and auto insurance.
• Some heavy lifting may be required – 25 lbs max

If you are interested in joining a fun and collaborative work environment, apply today!

We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC

900 Passmore Ave., Scarborough, ON M1X 0A1 ● Tel: [phone] ● hpaulin.com ● hillmangroup.ca Linkedin.com/company/the-hillman-group/