Service Representative, Group Benefits

As a Group Benefits Service Representative, you help serve and maintain business relationships with members and clients. Working in the Business Development team, you are called to know and keep up to date with our newest products and service through multiple departments and channels, all while building and maintaining business relationships with your advisors and clients. You are asked to review, understand, and answer complex requests and help promote our offering based on client needs and the team’s business objectives. You work with clients with diverse needs and significant development potential for your sector. You analyze member/client needs and develop and implement personalized solutions. Interpersonal savvy is therefore essential. Your work and initiatives require extensive knowledge of your line of business. More specifically, you will be required to:

1. Establish and maintain business relationships with assigned advisors and clients, through calls and e-mails.
2. Be the 411/911 for employers by helping answer their questions and investigate dissatisfactions.
3. Work with multiple departments to ensure a seamless experience for clients and advisors.
4. Collect, compile and analyze data. Prepare reports and recommendations.
5. Review documents, implement new sales and track work accordingly.
6. Stay on top of the latest standards, products, and services in your field.

What we offer*

• Salary outlook: 57,747 - 72,184 dollars per year (region-specific scale).
• Competitive salary and annual bonus.
• 4 weeks of flexible vacation starting in the first year.
• Defined benefit pension plan that provides predictable, stable income throughout retirement.
• Group insurance including telemedicine.
• Reimbursement of health and wellness expenses and telework equipment.

*Benefits apply based on eligibility criteria.

What you bring to the table

1. College diploma in a related field.
2. A minimum of two years of relevant experience.
3. Please note that other combinations of qualifications and relevant experience may be considered.
4. Group benefits experience.
5. Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients.

Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning.

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Unposting Date

2025-05-7