Service Representative, Group Benefits

As a Service Representative, Group Benefits, you help serve and maintain business relationships with members and clients. Working in the Business Development team, you are called to know and keep up to date with our newest products and service through multiple departments and channels, all while building and maintaining business relationships with your advisors and clients. You are asked to review, understand, and answer complex requests and help promote our offerings based on client needs and the team’s business objectives. You work with clients with diverse needs and significant development potential for your sector. You analyze member/client needs and develop and implement personalized solutions. Interpersonal savvy is therefore essential. Your work and initiatives require extensive knowledge of your line of business. More specifically, you will be required to:

• Establish and maintain business relationships with assigned advisors and clients, through calls and e-mails.
• Be the 411/911 for employers by helping answer their questions and investigate dissatisfactions.
• Work with multiple departments to ensure a seamless experience for clients and advisors.
• Collect, compile, and analyze data. Prepare reports and recommendations.
• Review documents, implement new sales, and track work accordingly.
• Stay on top of the latest standards, products, and services in your field.

What we offer*

• Competitive salary and annual bonus.
• 4 weeks of flexible vacation starting in the first year.
• Defined benefit pension plan that provides predictable, stable income throughout retirement.
• Group insurance including telemedicine.
• Reimbursement of health and wellness expenses and telework equipment.

*Benefits apply based on eligibility criteria.

Minimum Requirements

• College diploma in a related field.
• A minimum of two years of relevant experience.
• Please note that other combinations of qualifications and relevant experience may be considered.
• Group benefits experience.
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients.

Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning.