Service Representative

Dalhousie University; Halifax; Hybrid; CAD 51,000 - 64,000; Full time

Job summary

Dalhousie University’s Registrar’s Office seeks a Service Representative who will be the first point of contact for students, faculty and staff across the academic experience. You will advise on regulations, process enrollment documents, collect fees, and guide users to self-serve tools in Dal Online, working on campus.

Proven communication, detail orientation, and MS Office proficiency are essential; in-person presence is required.

Qualifications

• Diploma in Business/Office Administration with 3–5 years related experience.
• Strong communication, interpersonal, organizational and time management skills.
• Demonstrated analytical skills with attention to detail and accuracy.
• Proven ability to author clear, organized documentation.
• Experience using Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Assist and advise students, faculty and staff in person, via email, phone and chat on a wide range of university regulations, policies, procedures, deadlines, fees and student aid programs.
• Intake, process and distribute documents and forms; verify and authorize forms and documents.
• Assist students with enrolment, letters of permission, transcripts and confirmations.
• Collect fees and process Registrar’s Office deposits with accuracy.
• Support students with registration policies, procedures and deadlines and online eligibility.
• Guide students on using self-serve tools in Dal Online.
• Provide additional administrative support as required.

Skills

Communication skills

Analytical skills

Documentation

Microsoft Office

Education

Business/Office Administration diploma

Undergraduate Degree

Tools

Ellucian Banner

Job description

Salary $30.00 - $37.98 per hour ($50,695 - $64,180 per annum, 32.5 hours per week)

Classification

Classification C7

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

Dalhousie University

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

The Registrar’s Office (RO) is a large, multi-unit, multi-site operation involved in the entire academic experience of Dalhousie students. Reporting to the Coordinator, Enrolment Service Hubs the Service Representative acts as the first point of contact for students with the Registrar’s Office.

Key Responsibilities

• Assist and advise students, faculty and staff, in person, via email, phone and chat on a wide range of university and academic regulations, policies, procedures, deadlines, fees, student aid programs (assess and respond to inquiries, complaints, concerns).
• Intake, process and distribute a variety of documents and transaction forms with appropriate explanations. Verify and authorize completed forms and documents.
• Assist previous and current Dalhousie students and students with letters of permission from external institution with enrolment; verify all letters of permission forms for Dalhousie students as well as process requests for transcripts, letters of confirmation.
• Collect fees and process Registrar’s Office deposits, ensuring accuracy of the amount received.
• Support students with registration policies, procedures and deadlines and registered students after online eligibility ends.
• Guide students on the self-serve tools available to them in Dal Online.
• Provide additional administrative support as required.

Note

Due to operational requirements, the successful applicant is required to work in-person on campus

Required Qualifications

• Business/Office Administration diploma with three to five years’ related experience (or an equivalent combination of training and experience).
• Proficient communication, interpersonal, organization, and time management skills.
• Demonstrated analytical skills, with attention to detail and accuracy.
• Proven ability to author clear, organized documentation.
• Demonstrated experience using Microsoft Office applications, including Word, Excel, and Outlook.

Assets

• Undergraduate Degree
• Knowledge of the Ellucian Banner software package and academic regulations
• Experience working in a Registrar’s Office

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies, in particular:

• Respect & Inclusion
• Adaptability
• Knowledge & Thinking Skills
• Communication
• Service

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Non-probationary bargaining unit employees ( NSGEU local 77) are given priority consideration. All other applications will be considered when there is no qualified candidate from the bargaining unit.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please review our Employment Equity information.

If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed here .

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• Résumé / Curriculum Vitae (CV)

Optional Documents

• Cover Letter