Service Representative

IFG International Financial Group Ltd; Canada; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian bank is seeking a Service Representative for a remote role with a focus on customer service. The ideal candidate will have at least 1 year of cash handling experience and a high school diploma. Responsibilities include managing cash transactions, providing excellent customer service, and supporting branch operations. This position offers an initial 18-month contract with the possibility of renewal.

Qualifications

• 1 year of cash handling or customer service experience.
• 2-4 years of relevant experience.

Responsibilities

• Count, sort, and package currency and coin accurately.
• Balance assigned cash drawer according to bank directives.
• Provide professional, courteous, and friendly customer service.
• Identify customer needs and suggest appropriate products.

Skills

Cash handling

Customer service

Transaction decision-making

Education

High school diploma or equivalent

Job description

Our client, a Top 5 Bank in Canada, is looking to hire a Service Representative for their team with an initial 18-month contract, which is renewable. This role is currently remote and may change to one day a week in the office.

Responsibilities:

• Count, sort, and package currency and coin quickly and accurately.
• Balance assigned cash drawer in accordance with Bank directives.
• Exhibit effective follow-through and ownership in every customer interaction.
• Handle special services, such as foreign money and collections.
• Accept and process customer transactions accurately and timely.
• Provide professional, courteous, and friendly customer service, greeting all customers promptly and pleasantly.
• Ensure name tags and dates are always displayed.
• Support a professional bank image by ensuring care for the branch environment and appearance of the branch, as well as personal appearance.
• Perform other administrative tasks as needed and attend all branch meetings.
• Identify customer needs and match them with appropriate products or services, utilizing opportunities to suggest or cross-sell other bank products and services.

Requirements:

• 1 year of cash handling or customer service experience
• High school diploma or equivalent
• 2-4 years of relevant experience

Nice-To-Have Skills:

• Ability to develop customer relationships
• Ability to make sound transactional decisions to ensure policies and directives are met
• Ability to accurately understand and respond appropriately when interacting with customers, co-workers, and management

If you are qualified and interested in discussing this role in more detail, please submit your resume to [e-mail]