Service Proposal Administrator

Endress+Hauser Flowtec AG; Montreal; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A global leader in measurement instrumentation is seeking a Service Proposal Administrator in Montreal. This role involves developing proposals for service opportunities and requires a customer-centric approach, strong organizational skills, and bilingual proficiency in English and French. Candidates should have a minimum of 5 years in B2B sales or customer service. The company offers flexible working arrangements and a commitment to employee well-being.

Benefits

Flexible working hours

Hybrid remote work opportunities

Training and further education

On-site fitness centre

Comprehensive company pension scheme

Qualifications

• Minimum 5 years of B2B experience in Sales or Customer Service.
• Intermediate computer processing skills.
• Aspiration to expand customer inquiries.

Responsibilities

• Work closely with Sales teams to understand customer goals.
• Manage service proposal pipeline for all assigned accounts.
• Field customer inquiries and define scope of supply.

Skills

Customer-focused approach

Bilingual English and French

Excellent verbal and written communication

Organizational skills

Education

Post-secondary education in Business or Technical fields

Tools

Salesforce

Microsoft Excel

PowerPoint

Word

Job description

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At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.

We are looking for a Service Proposal Administrator to be responsible for leading thedevelopment of Value-Added Service proposals for instrumentation, across all accounts, regardless of account coverage (channel partner, regional direct sales, national, and regional strategic accounts).

What is the role about?

Are you a customer-focused professional with a passion for translating business needs into actionable solutions? You’ll work closely with Sales teams to understand customer goals and develop proposals that address their needs.

Do you thrive in a fast-paced environment where coordination, communication, and attention to detail are key? If so, this is the ideal opportunity for you!

Which tasks will you perform?

• Work closely with Sales teams to understand customer’s goals, objectives and business needs and develop proposals to address those needs
• Manage service proposal pipeline for all assigned accounts he / she is accountable
• Manage Customer and Service Opportunities using the C360 Customer Relationship System (Salesforce).
• Responsible for the compliance with the Company's opportunity acquisition process including preparation of quality gates and ensuring technical and commercial approvals are obtained
• Manage and coordinate proposal development activities for all new Value-Added Service Opportunities.
• Communicate verbally or in writing with customers to understand the complete scope of supply (beyond just what has been asked)
• Define the scope of supply and incorporate in the proposal
• Fielding of all customer inquiries received
• Processing of customer orders, ensuring successful hand-over to the Service Execution & Coordination team so all customer needs and expectations are well understood to be properly executed
• Work closely with other processes such as Application Support, Projects, Service, Logistics or Marketing in order to fully satisfy the customers’ needs

What do we expect from you?

Post-secondary education is preferred in either Business or Technical fields like instrumentation, automation, electronics or engineering

Minimum 5 years of Business 2 Business experience in Sales and / or Customer Service

Intermediate computer processing skills, including SharePoint, Microsoft Excel, PowerPoint and Word

Excellent verbal and written communication skills

Strong organizational skills

Aspiration to sales in order to expand customer inquiries

Bilingual English and French

What can you expect from us?

We are a family-owned, highly committed company with a sustainable vision.

We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.

We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.

We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.

We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.

We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.

We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.

We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.

How do you apply?

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by email cannot be considered due to Data Privacy Considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submissions of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.

Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status, or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.

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