Service Plumber

Action Furnace Inc.; Edmonton; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle (ability to dispatch)

Performance incentive opportunities

Paid on-the-job training

Vacation pay and great benefits

Paid tuition and apprenticeship leave

Company iPhone and iPad

Job summary

Action Furnace Inc. in Edmonton, AB is hiring Service Plumbers to diagnose and repair residential plumbing systems on-site. You’ll assess performance, propose repair or replacement options, and deliver reliable results for homeowners.

The role emphasizes clear communication, safety, and professional service. We offer a company vehicle, paid training, and comprehensive benefits, including tuition support and paid time off, to support your growth and work-life balance.

Qualifications

• Journeyperson Plumbing Ticket required.
• Minimum 2 years of residential service plumbing experience.
• Valid driver's license with clean abstract.
• Strong communication and customer service skills.
• Commitment to safety and high workmanship standards.

Responsibilities

• Diagnose residential plumbing issues by assessing performance and root causes.
• Determine repair or replacement solutions meeting codes and customer needs.
• Perform hands-on repairs with proper tools and safety practices.
• Explain findings clearly to customers without jargon.
• Maintain ongoing technical knowledge through training and certifications.
• Adhere to all plumbing codes and safety policies on every job.
• Keep worksite clean and protect homeowner property.
• Provide professional, respectful in-home service.

Skills

Excellent communication

Customer service

Independent worker

Team collaboration

Safety conscious

Education

Journeyperson Plumbing Ticket

Job description

We are hiring Service Plumbers in Edmonton, AB!

What we offer:

• Competitive pay


• Company vehicle (ability to dispatch from home!)


• Performance incentive opportunities


• Paid on-the-job training


• Vacation pay and great benefits for you and your family


• Paid tuition and apprenticeship leave


• Company iPhone and iPad
  

What you'll do:

• Accurately diagnose a wide range of residential plumbing issues by assessing system performance, identifying root causes, and evaluating both immediate and long-term impacts on the home.


• Determine the best repair or replacement solutions, balancing quality, code requirements, and customer needs.


• Tackle complex, recurring problems with sharp technical instincts and hands-on know-how.


• Use the right tools and diagnostic techniques to nail every assessment and deliver reliable results.


• Maintain and continuously expand technical expertise by participating in ongoing training, certifications, and professional development to stay current with plumbing technology, tools, and industry best practices.


• Clearly explain your findings and recommendations to customers without pressure or technical jargon.
  


• Address customer questions and concerns with patience, professionalism, and empathy.


• Set clear expectations around timelines, scope of work, and outcomes to build trust and confidence.


• Consistently represent Action Furnace's values by delivering a positive, respectful, and professional in-home experience at every visit.


• Walk customers through repair-vs-replace options clearly and honestly.


• Identify ethical, customer-focused opportunities for system upgrades, replacements, or preventative solutions that enhance reliability, efficiency, and long-term performance.


• Educate homeowners on how their plumbing systems operate, common maintenance needs, and warning signs of future issues.


• Introduce and explain maintenance plans, membership programs, and proactive service options that help customers protect their homes and avoid unexpected repairs.


• Ensure all recommendations align with Action Furnace's commitment to integrity, quality workmanship, and customer-first service.


• Strictly adhere to all applicable plumbing codes, OH&S requirements, and Action Furnace safety policies to ensure safe and compliant work at all times.


• Perform work in a manner that prioritizes personal safety, customer safety, and the protection of property in occupied residential environments.


• Maintain a clean, organized, and hazard-free worksite during and after each job, minimizing disruption to homeowners.


• Properly use and care for tools, equipment, and personal protective equipment (PPE).


• Actively participate in safety meetings, training sessions, inspections, and incident reporting to support a strong safety culture.

What we're looking for:

• Journeyperson Plumbing Ticket.
  


• Minimum 2 years experience in Residential Service Plumbing work.


• Must have a valid class 5 drivers license with a clean driver's abstract.


• Excellent communication and customer service skills.


• A positive attitude and willingness to learn.


• The ability to work independently while contributing to a collaborative team environment.
  

We would love to join the Action Furnace team!

Action Furnace is committed to creating an inclusive and accessible workplace. If you require accommodation during any stage of the recruitment process, please let us know and we'll work with you to meet your needs.