Service Operations Manager, Western Canada (Hybrid)

Siemens Mobility; Calgary; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading mobility solutions provider is seeking a Service Operations Manager to oversee service operations for Building Automation, Fire, Security, and Mechanical services in Western Canada. The successful candidate will drive execution of business plans, build strong customer relationships, and lead a high-performing team. Candidates should possess a Bachelor's or Master's degree in Business or Engineering and at least 5 years of relevant industry experience. The position offers a flexible work environment and opportunities for career advancement.

Benefits

Flexible work environment

Competitive total rewards package

Profit sharing

Employee perks and discounts

Diversity and inclusivity initiatives

Qualifications

• Minimum of 5+ years of industry knowledge and experience in Automation, HVAC, Fire, Security or Mechanical systems.
• Ensure compliance with all federal and local rules and regulations.
• Experience in leading and managing a high performing geographically distributed team.

Responsibilities

• Manage service operations for Building Automation, Fire, Security, and Mechanical services.
• Drive execution of the business plan including revenue forecast and cost control.
• Build and maintain a service operations organization committed to customer and employee satisfaction.

Skills

Strong verbal and written communications skills

Problem-solving skills

Business acumen

Leadership skills

Education

Bachelors or Masters in Business or Engineering

Tools

MS Office

PowerBI

SAP

Job description

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

About the role

As aService Operations Manager for Western Canada, you will manage the service operations for the area, including Building Automation, Fire, Security, and Mechanical services within the Siemens Smart Buildings portfolio. You will drive the successful planning and execution of required operations activities to achieve revenue, profit, and productivity budgets / targets as well as customer and employee satisfaction goals. Reporting directly to the Area General Manager, Western Canada, this role directs operational activities, exercising tight cost control and maximizing price realization, margin, profit and labor utilization. Your focus on strategy will be the key to your success!

What will you do?

• Develop and execute digitalization and standard service operations strategies, both on-site and remotely connected.
• Drive execution of the business plan including revenue forecast, profit, cost control, asset management, and other financial deliverables based on targets.
• Achieve balanced operations targets (includes slip, absorption, utilization, rates, productivity, and headcount).
• Build and maintain a service operations organization committed to customer and employee satisfaction and profitable growth across the area.
• Develop strong internal and external customer relationships and identify needs and resolve issues.
• Supervise and develop Client Service Manager teams using company’s tools and empowering them to provide exceptional customer service.
• Attend and support sales team in cost reviews and sales strategies to optimize cost savings and correct cost structuring for contracts and small works projects.
• Schedule and run monthly contract and small works meetings with the Client Service Managers and Project Managers.
• Support and advise the dispatch teams to resolve scheduling issues or customer concerns.
• Create and maintain as strong after-hours on-call team across all cities within the area to provide exceptional response time.
• Ensure teams executes and quotes deficiencies and repairs per customer and area requirements.
• Ensure team operates and maintains assigned vehicles per the fleet policy.
• Define training requirements and budgets for each team, ensuring comprehensive training for new tools and technology role outs.
• Successfully complete assigned training and ensure team completes assigned training as outlined in each person’s training path.
• Lead service teams to follow all safety requirements as outlined by Siemens and customer site requirements.
• Manage and advise on hiring, training/development, allocation, and performance assessment of personnel within area of responsibility.

What will you need to succeed?

• Bachelors or Masters in Business or Engineering or related fields.
• Minimum of 5+ years of industry knowledge and experience with one or all of the following: Automation, HVAC, Fire, Security and Mechanical systems.
• Strong verbal and written communications skills. Proficient with MS Office, PowerBI and SAP.
• Ensure compliance with all federal and local rules and regulations applicable to the geographic area as well as all company policies and procedures. Acts as a company representative and liaison to customers and local authorities.
• Strong business acumen with the ability to understand and manage the dynamics of a complex organization.
• Strong problem-solving skills and ability to device customer service strategies
• Experience in leading and managing a high performing geographically distributed team

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2025 and Canada’s Top Employers for Young People 2025.

About us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s passenger rail services.

Making a difference together we raised $757,000 towards charitable contributions, support over 23 non-profit organizations and planted 1,100 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

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