Service Operations Manager, Marine & Ports

-; Montreal; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

ABB is seeking a senior professional to oversee operational aspects of its marine and ports service unit. This role involves leading service projects, managing teams, and ensuring compliance with safety and quality standards. Candidates should have a Bachelor's degree and over ten years of experience in the marine service industry specializing in automation and power systems. Opportunities for professional development and a commitment to an inclusive workplace are core to ABB's ethos.

Benefits

Professional development opportunities

Inclusive and diverse workplace

Supportive team environment

Qualifications

• 10+ years in the marine service industry specializing in marine drives, automation, and AC/DC power systems.
• Capable of independent learning and working in a fast-paced team environment.
• Experience with ABB’s internal tools.

Responsibilities

• Oversee all operational aspects of the marine service unit.
• Lead service projects, ensuring adherence to safety, quality, and budget.
• Manage field service engineers and optimize customer satisfaction.

Skills

Personnel management

Problem-solving

Customer satisfaction

Communication skills

Education

Bachelor's degree

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world

This Position reports to:
Business Manager - Commercial&Operations

Key Responsibilities

• Oversee all operational aspects of the marine and ports service unit from handover to completion.

• Lead service projects, ensuring adherence to ABB policies, safety, quality, financial targets, and contractual agreements.

• Monitor project financials, invoicing, risk management, and opportunity identification.

• Manage field service engineers and project managers while optimizing service execution and customer satisfaction.

• Strengthen client relationships, support sales initiatives, and drive service growth.

• Promote safety culture while occasionally assisting as a Field Service Engineer in troubleshooting and maintenance.

What it takes to Run what runs the world

• Bachelor's degree with 10+ years in the marine service industry, specializing in marine drives, automation, and AC/DC power systems.

• Ability to learn independently, operate with minimal oversight, and thrive in a fast-paced team environment.

• Dedicated to professional development, detail-oriented, and works according to ABB procedures during the proposal process.

• Skilled in managing ABB's internal tools, resourceful in problem-solving, and committed to customer satisfaction.

• Strong oral and written communication skills; available for travel (>20% of the time).

What's in it for you:

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You'll be part of a team that values your voice and celebrates your progress.

Lead the way. This is where progress moves faster, teams turn enthusiasm into action, and we're engineered to outrun expectations. Run What Runs the World.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-Hybrid

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.