Service Operations Leader

Harvey & Company LTD; Corner Brook; On-site; CAD 70,000 - 90,000; Full time

Job summary

Harvey and Company is seeking a dynamic Service Manager for our Corner Brook location to lead the service department, drive profitability, and deliver exceptional customer experiences. You will establish priorities, manage staffing, and ensure timely, high-quality repairs while maintaining safety and operational standards.

The role emphasizes department leadership, financial performance, and continuous improvement through effective communication, planning, and collaboration with other

Qualifications

• Progressive experience in a heavy truck, automotive, heavy equipment, or related service operation.
• Previous service management or department leadership experience.
• Strong understanding of service profitability, shop capacity, repair processes, and warranty administration.
• Demonstrated ability to lead employees, manage performance, and resolve customer concerns.
• Ability to interpret financial reports and operational performance measures.
• Strong planning, communication, and decision-making skills.
• Proficiency with dealership management systems and reporting tools.

Responsibilities

• Lead the service department and drive financial performance, customer experience, safety and operations.
• Establish priorities, staffing levels, shop capacity plans, and operating standards.
• Develop and manage the service department budget and pricing controls.
• Set standards for service communication, repair estimates, authorizations, and delivery commitments.
• Oversee warranty administration and timely resolution of claims.
• Recruit, onboard, and develop service staff; conduct performance reviews and training.

Skills

Service management

Leadership

Financial acumen

Customer service

Operational planning

Warranty administration

Dealership systems

Job description

Harvey and Company is seeking a dynamic Service Manager for our Corner Brook location to lead the service department, drive profitability, and deliver exceptional customer experiences. You will establish priorities, manage staffing, and ensure timely, high-quality repairs while maintaining safety and operational standards.

The role emphasizes department leadership, financial performance, and continuous improvement through effective communication, planning, and collaboration with other