Service Operations Assistant

Capilano Students' Union; North Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A student union organization in North Vancouver seeks a Service Operations Assistant to support member services and student lounges. Responsibilities include assisting with operations, providing support to students, and maintaining service data. Ideal candidates are current Capilano University students with strong organizational and communication skills. The role requires at least 15 hours of weekly work with competitive pay of $23.86 per hour plus benefits.

Benefits

Flexible weekly and daily work schedules

Paid sick leave

Flexible benefit fund

Partial childcare expense reimbursement

RRSP employer-matching contributions

Qualifications

• Must be a current Capilano University student.
• Knowledgeable about campus and student life.
• Experience in program or service delivery preferred.

Responsibilities

• Assist with operations for member services and student lounges.
• Provide support for students accessing member services.
• Track and maintain usage data on all member services.

Skills

Excellent verbal communication

Excellent written communication

Organizational skills

Teamwork

Ability to work independently

Knowledge of campus and student life

Experience in program or service delivery

Education

Current Capilano University student

Job description

Title: Service Operations Assistant

Classification: Student Employee

Rate of pay: Starts at $23.86 per hour (+16% in lieu of benefits)

Hours of work: 15 hours per week

Reports to: Associate Executive Director

The service operations assistant is responsible for assisting with the behind-the-scenes operations that make our member services and student lounges run smoothly. While the service operations assistant can expect collaboration with student leaders and guidance, mentorship, and supervision from the member services coordinator, they ultimately share a reporting relationship with the associate executive director.

Note: The service operations assistant must maintain a schedule availability of at least 20 hours of weekday availability, including at least one full weekday of Member Services coverage (9:15am–4:45pm) as a condition of employment.

Duties

In particular, the service operations assistant shall perform the following duties:

Core Member Services

• Provides friendly, informed support to students accessing member services such as the CSU Health and Dental Plan, food security, locker rentals, space bookings, club services, volunteer opportunities and benefits, and more.
• Processes payments and completes transactions at the service desk.
• Assists in the promotion of CSU services, events, and programs via digital screens, posters, and in-person outreach to students.
• Helps keep our student spaces tidy, accessible, and welcoming.
• Assists with event logistics, including setup, teardown, and basic facilitation.
• Attends regular staff meetings and contributes feedback to improve services.
• Adheres to CSU privacy, information security, and workplace safety policies.
• Takes minutes at CSU student leadership meetings as scheduled.
  

Service and Program Logistics

• Tracks and maintains usage data on all member services, including suggesting and implementing data collection methods that provide the most meaningful data to support decisions about service changes.
• Assists in Community Cupboard and Community Closet logistics, including inventory, signage, product recovery, donor stewardship, and the planning and execution of donation drives for a sustainable inventory.
• Tracks inventory, suggests restocking needs, and communicates inventory gaps and issues with the member services coordinator.
• Maintains accurate records and signage for available lockers.
• Organizes back-end resources for clubs and volunteers.
• Suggests and tests improvements to service workflows and information tools.
• Helps maintain and update reference guides for FAQs for other MS staff.
• Provides basic reporting (e.g., how many students accessed X service this week).
• Supports light data entry and reporting to evaluate service use and make recommendations on how to improve CSU services.
• Assists in preparing simple handouts or signage for recurring programs.
  

Here's what it takes to be successful in this role

• In order to be an effective resource to your fellow students, and to support our members through employment opportunities, our successful candidate must be a current Capilano University student (this requirement is non-negotiable for us) and must be knowledgeable about campus and student life at Capilano University.
  
• There are a lot of moving pieces working at our member services desk, and you can expect to deal with a high volume of queries to support students in-person, remotely, and online. This means that our successful candidate must be well-organized, and be able to stay on top of a workflow that includes requests coming from a few different places.
  
• Depending on daily schedules, you might be working alone at the member services desk with minimal in-person supervision for several hours at a time, or you might be working in pairs or in groups on busier days or for specific projects or assignments. This means that our successful candidate must work effectively independently and in teams.
  
• You'll be corresponding verbally and in writing with students, staff, service providers, and community members all the time to share accurate information about the resources and services available through the Capilano Students' Union, and so our successful candidate must have excellent verbal and written communication skills.
• To be able to quickly settle into your role assisting in the promotion and administration of some of our key services, our successful candidate would have an easier time being successful in this role if they have at least six months of previous experience working in program or service delivery.

Why work at the Capilano Students' Union?

We strive to be a diverse workplace.We’re working hard to make sure that our staff team reflects the diversity of our membership, guided by the CSU’s equity strategy. Over half of our team members self-identify as women, and people from visible minorities comprise half of our unionized workforce.

We are a certified Living Wage employer.We provide fair (and competitive) compensation packages for all members of our team, including employees who are students, because we believe that everyone who works deserves to make ends meet. As a part of our compensation and benefits package, you can expect:

• Flexible weekly and daily work schedules
  
• Paid sick, bereavement, and compassionate care leave
• A $650 per calendar year flexible benefit fund
• Partial reimbursement of child care expenses
• RRSP employer-matching contributions of up to 7.5%

We take our guiding principles really seriously.We think that our values create a fun, dynamic, and challenging work environment – one where no two days are the same, and where our team members look forward to coming to work. If these principles resonate with you, you should think about joining the team:

• We are results-driven
• We are accountable
• We are open, supportive, and collaborative
• We are professional and inclusive
• We are honest and transparent

Think you've got what it takes?

Apply now via this platform to join the team!

Please submit your résumé showing clearly how you would be the ideal candidate for this position and meet the qualifications set out above. You can address your correspondence to Jessica De Gaust, Associate Executive Director. This position is open until 4 p.m. on Friday, August 22, and we expect to start conducting interviews during the week of August 25. Interviews will be scheduled during business hours.

The CSU hires on the basis of merit, and is committed to employment equity and achieving team diversity that mirrors our student population. Folks with disabilities; Indigenous folks; self-identified women; folks from visible minorities; queer folks; and trans, two-spirit, and gender non-binary candidates are encouraged to self-identify during the application process. We are committed to removing barriers in our selection process for people with visible and invisible disabilities — please do not hesitate to reach out to us at [e-mail] if you need accommodation to participate fully in our application and selection process. Our employees are represented by CUPE 1004 in a unionized work environment.