Service Operation Manager - MOSE

Job profile Summary: Reporting directly to the Division manager, drives and motors service, leads the Operations function at local level drives and motors services, with full accountability of running the day-to-day operations and to overachieve customer expectations through lean, faultless operational execution (Care, Customer, Cost, Cash), in an extended value chain and at the lowest total cost. You will join a passioned team with energy, customer focus driven and with a high speed environment of operations.

• Creates, implements, and reviews the operations strategy for the designated area, based on the overall service business strategy and is accountable for its relentless execution.

• Ensures customer focus, understanding of sense of urgency and care in their direct area of responsibility.

• Ensures customer retention by delivering superior customer service experience.

• Drives improvement of the customer satisfaction relentlessly.

• Works with the customer (while on-site) to identify opportunities for improving the customers operations and eliminating pain points.

• Utilizes the local practices for notifying the account team about the opportunities.

• Accountable for a sustainable and effective E2E value chain for their own area of responsibility (from customer to supplier and from order to delivery of services, products, and projects).

• Accountable for effectively balancing the existing capacity with customer demand and workload.

• Accountable for operational risk management and validating and improving reliability and effectiveness of business operations.

• Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.

• Responsible for quality assurance, quality control, and for the implementation of an integrated quality management system for their own area of responsibility.

• Accountable for the effective deployment of ABB's Quality strategy for the area of responsibility.

• 10 years of experience service drives and motors operations and managing a team or relevant experience.
• Bachelor's degree or equivalent in Business management or another relevant field.
• Strong Health and Safety culture.
• Technical Knowledge: Understanding of the industry and ABB's products and services.
• Project Management: Strong skills in planning, executing, and overseeing projects.
• Customer Focus: Ability to manage customer relationships and ensure high levels of customer satisfaction.
• Problem-Solving: Strong analytical and problem-solving skills.
• Communication: Excellent verbal and written communication skills.
• Leadership: Ability to lead and motivate a team.
• Quality management / Data management with continuous improvement mindset.

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported.

Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.