Service Now – Business Systems Analyst

Candidate profile details:

Degree/Certifications Required: Service now CSA cert is required, if they don’t have it must be completed within 1 month of start
Years of experience: 5 plus years. 3 years exp in Service now BSA
Interaction with Stakeholders: high amount
Project Scope: Service now security integration project
Team Size: 13 people and growing
Personality Style/Team Culture: BSA who is eager to learn and grow – need to have the right attitude to learn the role.
Selling Points of Position: important project to the bank, ability to learn and develop in the role

Best Vs Average Candidate:

Key Skills: Service now and integration of projects
Experience: Technical BSA experience not a business BSA

Description:

• Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks.
• Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.

Accountabilities:

1. Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Developers)
2. Define, document and translate business requirements into detailed functional specifications and non-functional specifications.
3. Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
4. Support and contribute to project management activities by taking part in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and supplying prompt notification and escalation of possible issues/problems to the Project Manager.
5. Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements.
6. Support collaboration with key stakeholders to find solutions, assess impact to existing work processes and systems, and how to manage the integration.
7. May supply operational / process related analysis and support to various extents.
8. Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables.
9. Adhere to existing processes/standards including requirements management and project management disciplines, well-defined enterprise technology delivery practices and standards, and business technology architecture, escalating issues as needed.
10. Continuously enhance knowledge/ability in own area and keep current with leading-edge technologies trends/developments and develop ability in bank’s services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
11. Continuously enhance knowledge of business domains and their products/services.
12. Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.
13. Maintain ongoing communication with all stakeholders throughout the project lifecycle.
14. Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent projects.
15. Prioritize and manage own workload to deliver quality results and meet timelines.
16. Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
17. Participate in knowledge transfer within the team and business units.
18. Coach new or less experienced colleagues and function as a reference for the requirements management lifecycle.
19. Find and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.

Additional Information:

• Excellent verbal and written communication skills and comfortable working with both Business and Technical teams
• Initiative-taker with the ability to multi-task effectively and independently within a demanding environment
• Able to gauge the right level of priority and detail and/or effort on any given project.
• Able to adapt quickly to changing priorities.
• Initiative-taking with a proven history of delivering results.
• Exhibit effective critical thinking skills with a high degree of diligence.
• Excellent time management and prioritization skills
• Demonstrated ability to follow-up on issues independently and ensure they are resolved promptly, escalating when necessary.
• Sound to Advanced knowledge of system analysis process and techniques
• Sound to Advanced knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rule.
• Advanced knowledge of enterprise technology delivery practices and standards and related ability including design, development, testing and project management
• Sound understanding of business supported Performs work on all aspects of the system analyst process from end to end.
• Projects are moderate to overly complex and performed under minimal management supervision.
• Work may be reviewed by the Manager / Senior Analyst
• Generally, reports to a manager.

Education:

• Undergraduate degree or Technical Certificate 5-7 years relevant experience

Work Experience – Must Have:

• Experience in driving ServiceNow Integration Projects-2 years
• ServiceNow BSA-5 years
• Confluence/JIRA-3 years
• Agile Delivery-3 years
• ITIL process/ITSM solutions-3 years

Certifications:

• Service Now Certifications
• Certified Systems Administrator (CSA)

Nice To Have:

• SAFE PO/PM 6.0
• ITIL

Job Details

Contract: 9 months
Location: Toronto
Job ID: 13179