Service Manager - Yarmouth, ME

JD Sports / Livestock / Size?; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at an innovative retail company where you will play a key role in enhancing customer experiences. This position involves collaborating with various departments to optimize fulfillment processes and ensure timely order management. You will be instrumental in tracking performance metrics and improving our eCommerce operations. If you thrive in a fast-paced environment and have a passion for retail, this is the perfect opportunity to make a significant impact in a leading global retailer. Embrace the chance to grow your career while contributing to a diverse and inclusive workplace that values your input and creativity.

Qualifications

• Excellent communication skills are essential for this role.
• Experience with eCommerce platforms is a plus.

Responsibilities

• Collaborate with teams to optimize fulfillment processes.
• Manage inventory and ensure timely order processing.
• Track results to improve eCommerce fulfillment performance.

Skills

Written Communication

Verbal Communication

Team Collaboration

Calm Under Pressure

Experience with Slack

Experience with Shopify

Warehouse Management Systems

Tools

Slack

Shopify

Warehouse Management Systems

Job description

Department: Retail Stores
Location: Pickering, ON
Workplace Type: On-site
Job Type: Full-Time, Permanent

The Team:

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

The Role:

Reporting to the Senior Customer Experience Manager, you’ll have the opportunity to support in shaping and delivering a premium experience to our customers. We’ll lean on you to elevate the performance of our in store fulfillment services. You’ll collaborate with the warehouse, product, customer experience, retail and ecommerce teams.

Duties/Responsibilities:

• Collaborate with other fulfillment leads to optimizing processes
• Order processing and shipping to make sure the orders are processed within 24-48 hours
• Daily data-entry and reporting
• Collaborate with retail back-of-house team to receive and put away new stock
• Results tracking to increase eCommerce fulfillment performance
• Work with Customer Experience team to update system and communicate order status
• Inventory management and cycle counts
• Coordination and timely processing of online returns

Skills/Knowledge/Experience needed:

• Excellent written and verbal communication skills
  
• A confident, calm attitude that’ll perform well under pressure.
  
• A team player who knows when it’s necessary to loop in senior staff and ask for assistance; you’re humble enough to ask for support when you need it.
  
• Experience working with slack, Shopify and warehouse management system is bonus