Service Manager - Oakville Volkswagen

WEINS Auto Group; Oakville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Oakville, Ontario, seeks an experienced Automotive Service Manager. This role involves overseeing daily operations, managing staff, and ensuring customer satisfaction within the service department. Ideal candidates will have a strong background in automotive service management, excellent communication skills, and a valid Ontario Driver's License. Competitive salary plus incentives offered.

Qualifications

• Minimum 3-5 years of experience in Service Management within automotive retail.
• Possesses technical training from a technical college or manufacturers’ training program.
• Valid Ontario Driver's License with a clean driver’s abstract.

Responsibilities

• Responsible for day-to-day operations and profitability of the service department.
• Oversee customer satisfaction and quality performance.
• Develop effective customer relations policies.

Skills

Service Management experience

Knowledge of PBS

Technical training

Microsoft Office Suite

Operational leadership

Excellent communication skills

Education

Class A technician certification

Job description

Overview

Oakville Volkswagen, a division within Weins Auto Group, seeks an experienced Automotive Service Manager. When you join Oakville Volkswagen, you become a member of a talented and diverse group of colleagues. The Service Manager position is interconnected with the Sales and Parts department managers who share an overarching goal of maintaining and improving the efficient operation. If you have a technical background in the automotive industry, thrive in challenging, fulfilling and fast-paced environments, and genuinely want to create positive experiences for staff and customers alike - we want to hear from you!

Responsibilities

• Responsible for the day to day operations and profitability of the service department
• Overseeing the smooth operations in all areas of the service department including the quality performance, customer commitment, customer satisfaction, and overall effectiveness
• Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis
• Hire, coach, train, and reward employees to advance and achieve department objectives
• Work alongside the service department and train associates on dealership’s policies and procedures
• Maintaining a customer-focused environment, keeping customer service a priority, addressing customer complaints professionally and settling disputes to ensure customer satisfaction
• Strive to continuously improve the average CSI score
• Develop, execute, and follow effective customer relations policies
• Establish good working relationships with the service department, manage technician productivity, work with Shop Forman to ensure customer vehicles are serviced properly and in a timely manner
• Monitoring technical work performed on customer vehicles to ensure the effectiveness of the Technical Foreman and Technicians
• Coordinates and work with the parts department in regards to availability and sublets operations in order to support and maximize the performance of the Service Advisors
• Manages warranty administration, including effective communication of warranty policy and procedure to customers and staff, the review and application of warranty policy and ensuring correct processing of claims
• Ensure the department is in compliance with federal and provincial regulations that affect servicing vehicles, as well as having industry awareness on vehicle trends, pricing, product availability, and market conditions

Qualifications

• A minimum of 3-5 years of experience in Service Management within automotive retail is required
• Experience with PBS is required
• Prior parts experience is an asset
• Possesses technical training from a technical college, high school co-op program, and/or manufacturers’ training program. A candidate who possesses a qualified “Class A” technician certification is considered a strong asset
• Strong working knowledge with computers and Microsoft Office Suite (PowerPoint, Excel, Word, etc.)
• Strong operational leadership abilities (transparency, reporting, safety first, policy and compliance adherence etc.)
• Possesses knowledge of applicable local, provincial, and federal regulations and laws pertaining to automotive parts and service
• Must be able to open and close repair work orders
• Excellent communication skills, interpersonal skills, and strong presentation skills
• Valid Ontario Driver’s License with clean driver’s abstract

Pay rate: Salary plus Incentives

We thank all applicants for their interest in advance, however, only those selected for an interview will be contacted.

Accommodation will be provided in accordance with AODA. Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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