SERVICE MANAGER (HVAC / PLUMBING COMPANY)

ZipRecruiter; Greater Sudbury; On-site; Full time

Job summary

Lavallee Systems is looking for a Service Manager to lead our service department and ensure exceptional customer service. With a potential earning exceeding $135,000, this role involves managing technicians, resolving issues, and contributing to strategic planning in a reputable and award-winning HVAC company. Join a team that values craftsmanship, integrity, and innovation.

Benefits

Paid Time Off

Paid Holidays

Health & dental insurance

Term Life Insurance

Retirement Plan

Paid Training and Development

Qualifications

• 8+ years in HVAC/plumbing service, including 2+ years in a leadership role.
• Experience with hydronic system service is a plus.
• Valid driver’s license required. CORI check required.

Responsibilities

• Lead and manage daily operations of the service department.
• Supervise and inspire service technicians through training and coaching.
• Resolve escalated customer issues and maintain high levels of satisfaction.

Skills

HVAC/plumbing service

Leadership

Customer service

Detail oriented

Goal driven

Technical knowledge

Education

OSHA certification

Tools

Dispatch/job tracking software

Microsoft Office

Job description

Job DescriptionJob Description
Tired of just having a job? At Lavallee Systems, we offer a career – one where you’ll grow, earn well, and make a real impact. Join our award-winning team and become part of a local company that values craftsmanship, integrity, innovation, and teamwork. We’re offering wage and benefit earnings potential topping $135,000, and more importantly, a workplace where you can thrive for years to come.

The Service Manager champions our commitment to being the trusted partner our customers depend on through exceptional leadership and unwavering commitment to excellence.

Wage and Benefits Package

• Hourly Rate: $45-$50
• Paid Time Off: Up to 4+ weeks vacation and sick time based on length of service
• Paid Holidays: 7
• Yearly Bonus
• Health & dental insurance: 50% company-paid
• Term Life Insurance: 100% Company Paid
• Retirement Plan: 3% company match
• Additional Insurance Available: Short-term , long-term , accident, and vision
• Paid Training and Development

Schedule: 40 Hours + Overtime
Responsibilities:

• Lead and manage daily operations of the service department.
• Supervise and inspire service technicians through training and coaching.
• Supervise dispatchers to make sure revenue is maximized daily.
• Ensure work meets the exceptional standards of the company.
• Resolve escalated customer issues and maintain high levels of satisfaction.
• Track, communicate, and work with technicians to meet or exceed KPIs and manage team productivity, revenue, and callbacks.
• Coordinate with office and warehouse to ensure job readiness.
• Assist with hiring, onboarding, and retention of service staff.
• Oversee accurate billing, timesheets, and job documentation.
• Contribute to department budgeting and strategic planning.
  
  

Skills / Abilities / Experience

• 8+ years in HVAC/plumbing service, including 2+ years in a leadership role.
• Experience with hydronic system service is a plus.
• Proven ability to drive team performance.
• Relentless commitment to customer service.
• Detail oriented, highly organized multi-tasker that is goal driven.
• Familiarity with dispatch/job tracking software (e.g., ServiceTitan).
• Proficiency using a computer and Microsoft Office applications.
• Strong technical knowledge of systems, codes, and service best practices.
• OSHA certification .
• Valid driver’s license required. CORI check required.
• Knowledge of MA licensing requirements is a plus.

About UsLavallee Systems is an award-winning plumbing, heating and A/C company based in Eastern Massachusetts. Founded by Jim Lavallee and family owned for over 30 years, we have a reputation for excellent service, impeccable attention to craft, and a commitment to guiding clients to make informed decisions about their options for system repair and replacement.
Ready to take the next step in your career? Call Jim at [phone] or apply today!