Enable job alerts via email!

SERVICE MANAGER – heavy-duty truck repair and maintenance

Personnel Search Ltd

Saint John

On-site

CAD 60,000 - 80,000

Full time

9 days ago

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

A leading company in heavy-duty truck sales and service is seeking a motivated Service Manager in Saint John, NB. This role involves overseeing the service department’s operations, ensuring high-quality repairs, and fostering excellent customer service. The ideal candidate has strong leadership skills and technical knowledge of heavy-duty trucks.

Qualifications

  • Experience in service management or related industry.
  • Mechanically skilled and computer literate.
  • Strong commitment to quality and safety.

Responsibilities

  • Oversee day-to-day operations of the service department.
  • Coordinate service workflow and manage technician productivity.
  • Ensure compliance with safety regulations.

Skills

Leadership
Technical knowledge of heavy-duty trucks
Customer service
Organizational skills

Education

Post-secondary education or equivalent industry experience

Tools

Excel

Job description

Our client, a leader in the heavy-duty truck sales and service industry, is seeking a highly motivated and experienced Service Manager to lead and manage the service department at their Saint John, NB location. The Service Manager is responsible for overseeing the day-to-day operations of the service department, ensuring high-quality repairs and maintenance, efficient shop workflow, and excellent customer service. This position requires strong leadership, technical knowledge of heavy-duty trucks, and a focus on profitability, safety, and customer satisfaction.

Key Responsibilities :

  • Oversee day-to-day operations of the service department, including scheduling, workflow management, and technician productivity.
  • Coordinate service workflow based on appointment schedules and job priority to ensure efficient operations.
  • Provide timely and accurate repair estimates.
  • Clearly communicate the scope of work to technicians to align outcomes with customer expectations.
  • Monitor shop workload and maximize bay utilization and work scheduling to prevent unbilled labour and improve shop efficiency.
  • Ensure compliance with all safety regulations.
  • Review and track repair progress and communicate updates to Service Advisors and customers.
  • Manage warranty claims, ensuring all warranty conditions are met.
  • Conduct quality assurance reviews of finalized Repair Orders.
  • Train and support technicians in accurate work order entry and system use.
  • Ensure technician time is accurately captured and documented in service records.
  • Oversee the condition of shop equipment and ensure the workspace is cleaned and properly maintained after each job

As the successful candidate, you bring a combination of hands-on experience and leadership ability. You either have relevant post-secondary education or equivalent industry experience in service management. You’re mechanically skilled and comfortable using computers, especially Excel—and you’re committed to quality, safety, and top-notch customer service. You lead by example, communicate clearly, stay organized, and thrive when things get busy. Most importantly, you bring energy, enthusiasm, and a team-first attitude to everything you do.

If you are ready to make the next move in your career, click the “Apply for Job” button below to submit your resume.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.