Service Manager, Canada Job Details | Voith Group

Voith; Oakville; On-site; CAD 100,000 - 125,000; Full time

Job summary

A global technology company in Oakville, Ontario is seeking a Service Manager to lead service offerings and drive sales growth. The ideal candidate will have over 10 years of experience, a university diploma in Engineering, and a strong background in project management and leadership. This role includes extensive travel and offers a competitive compensation package along with comprehensive benefits.

Benefits

Comprehensive group insurance

Telemedicine services

Competitive total compensation

Work flexibility

Tuition reimbursement

Qualifications

• At least 10 years of experience in a similar role.
• Proven leadership track record.
• Comfortable with full accountability.

Responsibilities

• Act as regional business development lead for all service offerings.
• Drive achievement of sales targets.
• Conduct frequent customer visits to generate growth.

Skills

Service mindset

Leadership experience

Sales experience

Project management

Technical understanding of Hydro turbines

Education

University diploma in Engineering

Tools

SalesForce

SAP

Job description

Overview

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5,2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

For our Voith Hydro North America team, we are currently searching talents for the position of:

Service Manager, Canada
OAKVILLE, ONTARIO

Our Service Manager is a self-motivated, reliable and dynamic individual with an entrepreneurial spirit, capable of leveraging their relationship to deliver high value products and services to our customers. Responsible for quoting and execution of all OPEX (Operational Expenditure) projects in North America. Managing a team of Technical Advisors/Field Engineers to successfully execute OPEX service projects. Working with customers to generate opportunities to grow the Voith Service Business in North America. Work with key local stake holders to provide best in class service experience to Voith customer base.

Responsibilities

• Act as regional business development lead for all service offerings (OPEX, LTSA, CAPEX, Spares, Digital) and strengthen customer relationships and managing the regional pipeline in SalesForce.
• Drive achievement of sales targets, including consistent monthly order intake, year-over-year growth in orders received, and operating profit improvements, with clear accountability for delivering business results
• Represent Voith as the primary regional contact for service delivery, acting as the face of HyService during customer interactions and warranty follow-ups, and maintaining strong customer relationships.
• Contribute to strategic planning and organizational development, supporting annual sales planning, developing winning proposals, and shaping the long-term growth of the service business
• Business Development advocate for all HyService Opportunities (OPEX, CAPEX, AUTOM/DIGITAL and SPARES)
• Lead the strategy for growth of their service region.
• Conduct frequent customer visits to generate growth and identify leads.
• Strengthen customer relationships and develop new customers.
• Drive sales and marketing of new services and products.

Profile Required

• Intrinsically motivated.
• Service mindset
• At least 10 years or more of experience in similar role.
• University diploma in Engineering or equivalent industry experience.
• Proven leadership track record.
• Sales experience with proven record of closing orders.
• Project management experience.
• Experience and technical understanding of Hydro turbines, generators and balance of plant equipment.
• Comfortable with full accountability.
• Good personal skills, team player.
• Able to work in a team with remote participants.
• Fully computer literate MS office suite.
• SalesForce and SAP experience are an asset.
• Up to 50% or more of travel time to various customer/project sites is required

Voith Group in Canada - Why join our team

• Comprehensive range of group insurance including medical, dental and travel coverage from day 1 – for you and your family
• Telemedicine services and Employee Assistance Program, for you and your family
• Competitive total compensation and Group GRSP with employer contributions
• Free parking
• Work flexibility for work-life balance
• Flexible dress code depending on your day
• Inclusive environment that values diversity
• Talent development program
• Leadership training and Mentorship program
• Reimbursement of tuition fees
• Scholarship program for the children of Voithians
• Reimbursement of annual professional membership fees
• Voith Group operates net climate-neutrally at all global locations since 2022
• Family company with financial stability
• International assignment opportunities
• Access to expert colleagues throughout the world
• Committed, motivated and highly competent colleagues and leaders

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!