Service Manager – Automated Logic (Greater Toronto Area)

Carrier; Mississauga; On-site; CAD 111,000 - 161,000; Full time

Benefits offered by this job

Medical

Dental

Retirement Benefits

Time off and Leave

Disability: Short-term and long-term

Life Insurance and AD&D

Tuition Assistance

Job summary

Carrier Canada is seeking a seasoned service operations leader to oversee all Canada service activities, drive revenue growth and margin, and manage a diverse team of technical and administrative staff.

The role requires deep BAS experience, strong leadership, and a track record of achieving financial targets while maintaining client satisfaction. Travel and regulatory knowledge in Canada are essential, with a focus on safety and efficient service delivery.

Qualifications

• High School Diploma or higher.
• 5+ years experience with BAS.
• 5+ years management in building automation in Canada.
• Valid Ontario Driver’s License (G).
• Willingness to travel up to 25% nationally.

Responsibilities

• Plan, organize, direct and control all service operations activities.
• Attract, train and retain all critical roles within the service department.
• Ensure safety training and PPE compliance.
• Develop service execution plans with sales to meet financial targets.
• Ensure staffing levels and labor loading meet targets.
• Drive agreement retention and on-time renewals and escalations.

Skills

BAS experience

Management experience

Travel 25%

Ontario driving license

Education

Bachelor's degree in Mechanical or Electrical field

Tools

Salesforce

ServiceMax

MS Dynamics

MS Office

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media @Carrier. At Automated Logic Corporation (ALC), we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About this role

As a member of ALC Canada you will: Contribute as a key member of the Canada management team. Responsible for overall end client satisfaction. Deliver service business revenues and margins according to or in excess of plan. Manage a team of direct reports (technical and administrative). Manage the transition of clients from projects to long term service agreements.

Key Responsibilities

• Reporting to the Branch General Manager - Toronto, Automated Logic – Canada, Ltd, plan, organize, direct and control all service operations activities within the functional requirements of the role.
• Attract, train and retain all critical roles within the service department.
• Ensure overall safety of team, including training, PPE and constant awareness of safety protocol.
• Working with general manager and sales manager, develop service execution plan to meet annual financial service plan.
• Ensure proper staffing levels and labor loading requirements are met so that financial targets can be achieved.
• Ensure complete delivery of financial commitment.
• Meet plan for agreement execution, T&M quotes and reactive service, as well as execution of service executed projects.
• Ensure agreement retention rate of 100%. This includes on time renewals and agreement escalations.
• Drive the business to a higher standard, leveraging technology-based offerings and agreement value drivers.
• Drive team to meet customer pull through discovery, quote closure and execution to area plan.
• Engage all local trade resources to recruit technical and support team.
• Ensure department succession plan is established and communicated to general manager and regional general manager.

Basic Qualifications

• High School Diploma or higher.
• 5+ years experience with building automation systems (BAS).
• 5+ years experience at a management level in building automation industry, with demonstrated knowledge of the Canadian business and regulatory environment.
• Valid Ontario Driver’s License (G).
• Ability to travel up to 25 % nationally.

Preferred Qualifications

• Bachelor's degree in Mechanical or Electrical field.
• Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions.
• Demonstrated ability to lead, motivate and direct team members to the achievement of a common goal.
• Ability to relate to people at all levels, and to communicate both on a technical and non-technical basis.
• Demonstrated ability to understand technical information, interpret contracts and construction related documents.
• Working knowledge of Salesforce, ServiceMax, MS Dynamics, and other equivalent business applications.
• High proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, etc.)

Pay Range

The expected base salary range for this role is between $110,500.00 CAD - $160,500.00 CAD annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. This compensation includes components such as base salary, vacation pay, public holiday pay, potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care, vision, dental, disability, as well as possible retirement contributions. The pay range will not be below the minimum wage applicable to the province in which the applicant is to be employed.

Other Compensation

This role may also provide the opportunity to earn additional incentive compensation in the form of annual bonus, sales bonus, sales commission or local incentive. If the role provides for an opportunity to earn additional incentive compensation, it will be based on measurable performance factors which may include company performance, individual performance or other key performance indicators.

Benefits

• Medical
• Dental
• Retirement Benefits
• Time off and Leave
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tuition Assistance

Carrier Accommodations Process

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Our Culture

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.