Service Manager

Fountain Tire; West Kelowna; On-site; CAD 60,000 - 70,000; Full time

Job summary

A regional automotive service company is seeking an Automotive Service Manager in West Kelowna. The ideal candidate will manage the mechanical service department, ensuring quality and customer satisfaction. Responsibilities include overseeing shop activities, addressing customer inquiries, and managing technician compliance. Strong leadership and automotive knowledge are essential. Competitive salary and benefits offered.

Benefits

Competitive salary

Health, Dental and Vision Benefits

RRSP with company matching

Great discounts on tires and services

Opportunity for growth in management

Qualifications

• Professional experience as a Service Manager or Service Advisor is required.
• Must be available to work Saturdays.
• Strong knowledge of mechanical services & parts.

Responsibilities

• Oversee and manage mechanical and tire services.
• Ensure quality standards and maintenance completion.
• Address customer complaints and inquiries professionally.

Skills

Service Management

Automotive Service

Operations Management

Leadership Experience

Customer Service

Job description

Overview

Fountain Tire (West Kelowna) is searching for a friendly and knowledgeable Automotive Service Manager to manage the operations of the mechanical service department to drive productivity quality assurance and to promote a high level of customer satisfaction.

What Fountain Tire Offers

• Competitive salary : $65000 per year Bonuses!
• Health Dental and Vision Benefits for you and your family
• RRSP with company matching to help you reach your financial goals
• Full time regular day shifts
• Great discounts for you and your family on tires parts and mechanical services
• The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!

Responsibilities

• Overseeing and managing mechanical and tire services
• Setting quality standards and maintaining the quality of all shop activities
• Ensuring completion of shop maintenance and repair work
• Addressing customer complaints and inquiries in a courteous professional manner
• Advising technicians of work that must be completed
• Ensuring technicians compliance with company standards regarding quality safety and customer service
• Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees suppliers and customers
• Ordering Parts for mechanical jobs
• Maintain Inventory levels for oils & filters
• Create work orders arrange bookings and communicate them to technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles finalize sales and complete customer follow up

Our ideal candidate has / is

• Professional experience as a Service Manager or Service Advisor required
• Must be available to work Saturdays
• Strong knowledge of mechanical services & parts
• Proven effective leadership skills with a strong focus on operations and business processes
• High level of integrity and accountability
• A customer service focus
• Ability to develop and maintain effective relationships with team members and customers
• Strong communication and interpersonal skills
• Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements

Interested and qualified Please apply on-line or in-store today.

Required Experience

Manager

Key Skills

• Restaurant Experience
• Kitchen Experience
• Dealership Experience
• Food Safety Experience
• Management Experience
• Auto Service Management
• Maintenance
• Operations Management
• Cash Handling
• Leadership Experience
• Supervising Experience
• Automotive Service

Employment Type: Unclear

Experience: years

Vacancy: 1