Service Manager

The Canadian Brewhouse; Town of Cochrane; On-site; CAD 60,000 - 80,000; Full time

Job summary

A fast-growing independent restaurant group in Alberta is seeking a passionate Service Manager to guide their team and ensure exceptional customer experiences. The ideal candidate will lead with enthusiasm, mentor staff, and thrive in a dynamic environment focused on service quality and community support. This role offers advancement opportunities and a supportive workplace culture.

Benefits

Flexible Hours

Advancement Opportunities

Benefit packages

Performance based bonuses

Staff Discount

Qualifications

• A passion for people and the industry.
• Willingness to learn and expand knowledge.
• Strong ability to communicate effectively.

Responsibilities

• Handle difficult situations and guide the team.
• Ensure all guests receive a 'wow' experience.
• Lead, coach, and mentor your team.

Skills

Customer service skills

Communication

Problem solving

Leadership

Job description

Overview

Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to enhance and preserve the Canadian Brewhouse’s reputation with quality customer service skills, innovative brain-power, and a can-do attitude!

What roles are we looking to fill?

• Service Manager

Responsibilities

• Handle difficult situations, and guiding the team when challenges arise.
• Table touching, ensuring all guests are receiving that ‘wow’ experience
• Lead, coach, and mentor your team to embrace the Brewhouse values and culture
• Monitor and troubleshoot building maintenance
• Working closely with your General Manager to ensure all ordering and tasks are completed to successfully run the store
• Support yourself and your team to grow to their full potential within our company!

What do you need?

• A passion for people and love for the industry
• The willingness to learn and expand your knowledge
• Dedication to learning a large database of many Brewhouse procedures - including food, drinks, policies, training programs, values, processes
• Strong ability to communicate effectively
• Ambition and drive to create the best experience for your team and guests
• A drive to find solutions rather than point out problems

Benefits

• Flexible Hours
• Advancement Opportunities
• Benefit packages
• Performance based bonuses
• Staff Discount
• Lifelong Friendships

Company Information

Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We know that without our incredible teams we wouldn't be a fraction of where we are today. Our teams live and breathe our Core Values; these are 6 key principles that influence all of our decisions as an organization.

• Take Care of Each Other and Yourself
• Think Like a Customer
• Support Your Community
• Hurry, Don’t Rush
• Embrace Innovation
• Be Persistent

When not at work, you may catch us out in the community volunteering, raising funds for The Canadian Mental Health Association or the local Children's Hospital, or having a couple of drinks with friends. The Brew Crew is a team of devoted, compassionate, and ambitious individuals that are hungry for what the future holds. We believe it's our duty to provide all of our employees with a safe, fun-filled work environment with endless advancement opportunities. Let us tell you more about why you should join the best team in Canada, today!

We can't wait to hear from you!

The Canadian Brewhouse is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and join our team.