Service Manager

North American Transportation Management Institute; Toronto; Hybrid; CAD 110,000 - 159,000; Full time

Benefits offered by this job

Paid Parental Leave

Employee Discount Program

Career Development Opportunities

Health Insurance

Job summary

United Rentals in Canada seeks a Service Manager to lead a major maintenance enterprise and hire a skilled team of Service Technicians. You’ll drive efficiency, customer satisfaction, and profitable operations by leveraging leadership, maintenance knowledge and business management.

You’ll report to the Branch Manager and work closely with maintenance staff to ensure safe, timely repairs and optimum equipment availability.

Qualifications

• High School diploma required; trade-school degree a plus; bachelor's degree preferred.
• Valid driver's license with acceptable driving record.
• Extensive equipment fleet maintenance and leadership experience.
• 5 years' service and maintenance experience with at least 3 years supervisory experience.
• Strong motivational and leadership skills.
• Excellent customer service skills.
• Strong knowledge of maintenance accounting and P&L.
• Basic computer skills (Excel).

Responsibilities

• Motivate, coach and train technicians to exceed time and quality standards and follow repair processes.
• Staff location based on skills and workload.
• Responsible for R&M, P&L and associated costs/budget.
• Lead, plan, measure and improve service and maintenance performance metrics.
• Oversee parts department activities to optimize customer service and cost control.
• Evaluate performance and provide coaching and development.
• Promote safety culture through leadership and accountability.
• Other duties as needed.

Skills

Leadership

Customer Service

P&L Knowledge

Safety Compliance

Coaching

Problem Solving

Team Motivation

Excel

Education

High School Diploma

Trade-school Degree (plus)

Bachelor's Degree (preferred)

Tools

Excel

Job description

Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you\'ll do:

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes


• Staff location adequately based on skills and workload


• Responsible for R&M, P&L and associated costs/budget


• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics


• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control


• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching


• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication


• Other duties assigned as needed

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Requirements:

• High School diploma required; trade-school degree a plus; bachelor's degree preferred


• Valid driver's license with acceptable driving record


• Extensive Equipment Fleet Maintenance and leadership experience


• 5 years' service and maintenance experience and a minimum of 3 years supervisory experience


• Strong motivational and leadership skills


• Excellent customer service skills


• Strong knowledge of maintenance accounting and P&L


• Basic computer skills (Excel)

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.

Why join us?

We don't just \"talk the talk!\" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave


• United Compassion Fund


• Employee Discount Program


• Career Development & Promotional Opportunities


• Additional Vacation Buy Up Program (US Only)


• Early Wage Access through Payactiv (US Hourly Only)


• Paid Sick Leave


• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Compensation Range:

$79,155.00 - $113,980.00