Service Manager

Welldone Mechanical Services; Saskatoon; On-site; CAD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking an HVAC Service Manager to lead their service department. This role is pivotal in ensuring operational excellence and fostering a positive work culture. The ideal candidate will have a strong management background, excellent communication skills, and a commitment to customer satisfaction. With a focus on leadership and team development, you will oversee daily operations, manage service projects, and ensure quality assurance. Join a company that values your success and offers a supportive environment for professional growth.

Benefits

Medical and Dental Insurance

Life Insurance

Critical Illness Insurance

Paid Vacation

11 Paid Holidays

RRSP with Company Match

Company Phone

Vehicle Allowance

Qualifications

• 5+ years of formal management experience required.
• Strong leadership and communication skills needed.
• Experience in HVAC industry is a plus.

Responsibilities

• Oversee daily operations of the service department.
• Promote positive workplace culture and team leadership.
• Manage service projects and ensure quality assurance.

Skills

Management Experience

Problem-Solving

Leadership Skills

Communication Skills

P&L Experience

Customer Service

Decision Making

Education

Bachelor's Degree in Engineering

Bachelor's Degree in Business Administration

Tools

Microsoft Office Suite

QuickBooks

Customer Database

Job description

If it's not done well, it's not Welldone!

Locally owned and operated, Welldone Mechanical Services has been providing exceptional HVAC, plumbing and electrical services in Saskatoon since 1998.

We are dedicated to providing exceptional customer service and cutting-edge technology, and equipment to our commercial and light industrial customers.

We are looking for an HVAC Service Manager to manage and oversee the daily operations of the service department. We are a commercial and light industrial Service Company.

We pride ourselves in offering an environment where our employees feel like they are joining a team AND becoming a part of an organization that genuinely cares about your success. We're committed to more than just working together and strive to help each employee reach their career goals.

Job Title: HVAC Service Manager

Compensation: $80,000 - $130,000 annually

Work Schedule: Monday to Friday, Full-Time

Location: Saskatoon, SK

Benefits

• Medical and Dental insurance; 100% paid premiums by employer
• Life insurance
• Critical illness insurance
• Paid vacation
• 11 paid holidays
• RRSP with company match program
• Company Phone
• Vehicle allowance
  
  

Essential Job Duties

• Oversee and manage the daily operation of the service department
• Promote a positive workplace culture
• Providing leadership and direction to the team, with training and evaluation of job performance
• Quality assurance of all service reports (auditing for quality and consistency)
• Support technicians in the field with estimating, questions and customer needs
• Scheduling for service & maintenance
• Manage service projects and maintenance agreements. Effectively price and recommend maintenance programs.
• Working with the management team regarding profitability and P&L
• Ensure cost-effective and efficient use of equipment, tools, and materials while ensuring efficient field operations
• Ensure completion of job tickets
• Fostering excellent relationships and communication with customers and resolving issues
• Provide quotes for repairs or installations of HVAC systems
  
  

Job Requirements

• 5 + years of formal management experience
• Continues improvement mindset
• P&L experience
• Direct experience working with customers and problem-solving
• Ability to make sound decisions and solve problems involving varied levels of complexity, ambiguity, and risk
• Strong leadership skills
• Strong communication skills - both written and oral
• Experience using modern technology
• Microsoft Office Suite
• Customer Database experience
• QuickBooks
• HVAC industry experience desired but not required
• Bachelor's degree or higher education in Engineer, Business Administration or similar vocation desired
• Valid driver's license and insurable driving record
  
  

We are an Equal Opportunity Employer

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