Service Manager

Brandt; Nanaimo; On-site; CAD 90,000 - 120,000; Full time

Job summary

Brandt is seeking a Service Manager for our Nanaimo and Campbell Construction and Forestry location. You will oversee the sales and delivery of heavy-duty after-market support services, including diagnostics, repair, and replacement, and lead foremen, service writers, and shop staff.

You will drive service workflow, enforce standards, prepare quotes, manage budgets, and ensure safety and compliance across all operations while supervising performance and development of the service team.

Qualifications

• 5-7 years of progressive service, management, and business experience in heavy-duty equipment
• Experience in dealership operations and customer service orientation
• Ability to organize work, set priorities, and achieve goals
• Strong safety awareness and adherence to standards

Responsibilities

• Manage service workflow and daily activity of foremen and technicians
• Develop and manage the Service Department budget
• Prepare quotes and manage work orders
• Ensure safety and industry standards are followed
• Monitor service revenue and expenses monthly
• Review employee performance and coach the team

Skills

Communication

Self-motivated

Travel to sites

Tech proficiency

Problem solving

Driver's abstract

Job description

Brandt is currently seeking a Service Manager for our Nanaimo and Campbell Construction and Forestry location.

The Service Manager will be responsible for managing the sales and delivery of heavy duty; equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident mechanics.

Duties & Responsibilities

• Managing service workflow
• Enforcing standards, policies, and reporting practices are followed to established standards
• Development and management of the Service Department budget to meet financial and operational goals
• Preparing quotes for customer work orders; opening & closing work orders
• Inspect/operate customer equipment as part of resolving concerns/diagnostics
• Monitor service revenue and expenses monthly
• Ensure work is performed according to established safety and industry standards
• Reviewing employee performance against goals on an ongoing basis
• Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment

#LI-onsite

Required Skills

• Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
• Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
• Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
• Must be proficient in using work-related desktop applications and web-based productivity applications
• Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
• A recent driver's abstract will be required

Required Experience

• Demonstrates a strong commitment to occupational health and safety
• 5-7 years’ progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years’ management/supervisory experience in the heavy duty equipment industry)
• Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
• Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
• Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers