Service Manager

Inland Kenworth; Nanaimo; On-site; CAD 90,000 - 115,000; Full time

Job summary

Inland Truck & Equipment is seeking a Service Manager to lead the Nanaimo service department. The role focuses on running an efficient, profitable operation, staffing effectively, retaining customers, controlling costs, and maintaining service records.

You will oversee a 24/7 follow-up with clients and coordinate with Parts, Body Shop, Sales, Administration and Credit. The position requires heavy-duty truck knowledge, leadership skills, and the ability to interpret financial reports; a GED or

Qualifications

• High school diploma or GED is essential.
• Post-secondary diploma or trades certification in a related field is preferred.
• Heavy duty truck/equipment technical knowledge.
• Three years related experience and/or training.
• Ability to read, analyze and interpret financial reports.
• Strong leadership skills.
• Excellent customer relations skills.
• Strong business ethics with a professional approach at all times.
• Functions well with large volume and fast-paced work environment.
• Valid Driver’s License.
• Periodically lift up to 25 kgs or 50 lbs.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
• Prepares and administers an annual operating budget for the service department.
• Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.
• Maintains reporting systems required by general management
• Reviews and initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly
• Ensures the safety of all employees by:
• Maintains the company’s service vehicles by:
• Ensuring that the vehicles are in good, safe running order
• Ensuring that regular maintenance service is performed on the vehicles and that maintenance records are kept.

Skills

Leadership

Customer relations

Financial analysis

Financial reports

Heavy-duty knowledge

Driver's license

Team management

Time management

Education

High school diploma or GED

Post-secondary diploma or trades certification

Job description

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

PAY RANGE

The salary range for this position is between $90,000 - $115,000, plus a bonus opportunity. Salary is based on experience.

THE OPPORTUNITY

The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This position also ensures that the daily inventory of technicians’ time is consistently sold to service customers.

This position is located at our sales and service dealership in Nanaimo, BC

YOUR RESPONSIBILITIES

• Forecasts goals and objectives for the department and strives to meet them.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
• Prepares and administers an annual operating budget for the service department.
• Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.
• Maintains reporting systems required by general management
• Reviews and initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly
• Ensures the safety of all employees by:
• Maintains the company’s service vehicles by:
• Ensuring that the vehicles are in good, safe running order
• Ensuring that regular maintenance service is performed on the vehicles and that maintenance records are kept.

Supervisory Responsibilities

• Supervises the Service Advisors, and Equipment and Truck Technicians
• Hiring, training, motivating and monitoring the performance of all service department staff
• Ensuring every employee has a thorough understanding of his or her duties and responsibilities;
• Monitoring service department employees' daily productivity reports and corresponding payroll records.

WHAT WE LOOK FOR

• High school diploma or general education degree (GED) essential
• Post-secondary diploma or trades certification in a related field preferred
• Heavy duty truck/equipment technical knowledge
• Three years related experience and/or training
• Ability to read, analyze and interpret financial reports
• Strong leadership skills
• Excellent customer relations skills
• Strong business ethics with a professional approach at all times
• Functions well with large volume and fast-paced work environment
• Valid Driver’s License
• Periodically lift up to 25 kgs or 50 lbs

ABOUT INLAND TRUCK & EQUIPMENT

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support.

We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.