Service Manager

Brandt Group of Companies; Laval (administrative region); On-site; CAD 90,000 - 120,000; Full time

Job summary

Brandt Tractor Ltd. in Laval is seeking a Service Manager to oversee the service department, drive after-market support, and manage foremen, technicians, and writers.

You will design and monitor service workflows, build customer relationships, and ensure safety and quality across shop and field locations. Responsibilities include budgeting, quotes, work-order control, and strict adherence to company standards while improving profitability through coordination with parts and sales teams.

Qualifications

• Experience managing service operations for heavy equipment is required.
• Ability to plan, schedule, and control costs in a busy shop environment.
• Strong leadership and customer-facing communication skills.

Responsibilities

• Oversee service workflow, ensuring on-time delivery within quoted costs.
• Build relationships with customers and internal teams for service success.
• Ensure quality service in shop, field, and resident locations per standards.
• Prepare quotes, oversee work orders, close jobs, and bill timely.
• Diagnose issues with customers and support uptime of equipment.

Skills

Service management

Leadership

Customer service

Budgeting

Safety compliance

Communication

Travel to customer sites

Heavy equipment knowledge

Education

Journeyperson Heavy Equipment Technician Certification

Blue Seal certification in Service Management (asset)

Tools

Vendor systems

MS Office/Desktop apps

Job description

Brandt Tractor Ltd is currently seeking a Service Manager for our Laval Construction and Forestry location.

The Service Manager is responsible for managing the sales and delivery of equipment after-market support services (component diagnostics, repair, and replacement). The Service Manager is also responsible for managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident technicians.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Manage service workflow to ensure work is planned, scheduled, and completed on time and within quoted costs.


• Build and maintain strong relationships with customers and internal teams to support effective service delivery.


• Ensure quality service execution in the shop, field, and resident locations in line with company standards.


• Prepare accurate quotes, oversee work orders, and ensure timely job closure and billing.


• Work directly with customers to diagnose issues, resolve complaints, and support equipment uptime.


• Coordinate with parts and sales to ensure parts availability and minimize service downtime.


• Ensure compliance with safety, quality, warranty, and reporting standards.


• Maintain clean, safe facilities and equipment to Brandt standards.


• Collaborate with corporate product support teams to improve service effectiveness and profitability.


• Develop and manage the annual service department budget.


• Monitor monthly performance metrics including revenue, margins, expenses, productivity, and KPIs.


• Manage warranty claims, PIPs, and credits to maximize recovery.


• Monitor and close Work in Progress (WIP) to ensure accurate financial reporting.


• Ensure timely, accurate documentation of all service-related financial activity.


• Utilize vendor systems to manage customer, service, and financial data.


• Lead service personnel in accordance with company policies and procedures.


• Ensure all work is performed safely and in compliance with occupational health and safety standards.


• Recruit, train, and retain qualified service employees in collaboration with


• Branch Management and HR.


• Ensure technicians maintain required training and manufacturer certifications.


• Conduct performance reviews and support employee development and accountability.


• Lead performance management initiatives to support team and departmental success.


• Other duties as assigned.

What We Look For

• 5-7 years’ progressive combined in experience in service, management, and business.


• Knowledge and skill in the operation of a heavy equipment dealership.


• Ability to organize work, set priorities, and achieve work related objectives and goals.


• Ability to lead teams effectively.


• Ability to travel to customer worksites, and as required, operate and work on or around heavy equipment.


• Strong customer service orientation, exercising sound judgement when dealing with customers.


• Ability to communicate effectively and professionally with customers, employees, and branch personnel at all levels.


• Possess confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently.


• Self-motivated to learn and stay current in the industry.


• Proficient in the use of work-related desktop applications.


• Journeyperson Heavy Equipment Technician Certification considered an asset.


• Governmental “Blue Seal” certification in Service Management or other management training considered an asset.

What We Offer

• Demonstrate safe and efficient workplace practices


• Possess mechanical aptitude and strong willingness to learn


• Able to carry out and understand verbal and written instructions


• Strong attention to detail


• Highly motivated individual who possesses excellent communication and interpersonal skills


• Capable of meeting the physical demands of the heavy duty equipment environment (ie: lifting up to 50 pounds)


• Capable of working under minimum amount of supervision

When you work for Brandt, we work for you. It’s as simple as that.