Service Manager

The Canadian Brewhouse; Edmonton; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible Hours

Advancement Opportunities

Benefit packages

Performance based bonuses

Staff Discount

Lifelong Friendships

Job summary

The Canadian Brewhouse in Edmonton is seeking a Service Manager to lead the team, handle challenging situations, and ensure guests receive an exceptional “wow” experience. This role emphasizes coaching, mentorship, and maintaining operational standards across the store.

You will collaborate with the General Manager to ensure smooth ordering, task completion, and ongoing team growth, while upholding the Brewhouse values and community presence.

Qualifications

• Passion for people and the willingness to learn new procedures.
• Strong communication skills and a drive to create guest experiences.
• Ability to identify solutions and improve team performance.

Responsibilities

• Handle difficult situations and guide the team when challenges arise.
• Table touching, ensuring all guests are receiving that ‘wow’ experience.
• Lead, coach, and mentor your team to embrace the Brewhouse values and culture.
• Monitor and troubleshoot building maintenance.
• Work closely with your General Manager to ensure all ordering and tasks are completed to run the store successfully.
• Support yourself and your team to grow to their full potential within our company.

Skills

People skills

Willingness to learn

Strong communication

Problem solving

Job description

Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We know that without our incredible teams we wouldn’t be a fraction of where we are today. Our teams live and breathe our Core Values; these are 6 key principles that influence all of our decisions as an organization.

• Take Care of Each Other and Yourself
• Think Like a Customer
• Support Your Community
• Hurry, Don’t Rush
• Embrace Innovation
• Be Persistent

Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to strengthen the Canadian Brewhouse’s reputation with quality customer service skills, innovative brain‑power, and a can‑do attitude!

What role are we looking to fill?

• Service Manager

Responsibilities

• Handle difficult situations and guide the team when challenges arise.
• Table touching, ensuring all guests are receiving that ‘wow’ experience.
• Lead, coach, and mentor your team to embrace the Brewhouse values and culture.
• Monitor and troubleshoot building maintenance.
• Work closely with your General Manager to ensure all ordering and tasks are completed to run the store successfully.
• Support yourself and your team to grow to their full potential within our company.

Qualifications

• A passion for people and love for the industry.
• The willingness to learn and expand your knowledge.
• Dedication to learning a large database of many Brewhouse procedures – including food, drinks, policies, training programs, values, processes, the list goes on!
• Strong ability to communicate effectively.
• Ambition and drive to create the best experience for your team and guests.
• A drive to find solutions rather than point out problems.

Benefits

• Flexible Hours
• Advancement Opportunities
• Benefit packages
• Performance based bonuses
• Staff Discount
• Lifelong Friendships

When not at work, you may catch us out in the community volunteering, raising funds for The Canadian Mental Health Association or the local Children’s Hospital, or having a couple of drinks with friends. The Brew Crew is a team of devoted, compassionate, and ambitious individuals that are hungry for what the future holds. We believe it’s our duty to provide all of our employees with a safe, fun‑filled work environment with endless advancement opportunities. Let us tell you more about why you should join the best team in Canada, today!

We can’t wait to hear from you!

The Canadian Brewhouse is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and join our team.