Service Manager

The Canadian Brewhouse; Grande Prairie; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Flexible Hours

Performance based bonuses

Staff Discount

Job summary

The Canadian Brewhouse in Canada is seeking a Service Manager to lead daily operations and guide the team to deliver an exceptional guest experience. You will drive service standards, coach staff, and collaborate with leadership to uphold our Brewhouse values.

You will handle challenging situations, mentor team members, and ensure smooth store operations, including coordination with the General Manager on orders and maintenance. A passion for service and culture will help you thrive here.

Qualifications

• Excellent interpersonal and communication skills.
• Strong leadership and coaching abilities.
• Proactive problem solving and conflict resolution.

Responsibilities

• Handle difficult situations and guide the team when challenges arise.
• Table touching to ensure guests receive a remarkable experience.
• Lead, coach and mentor the team to reflect Brewhouse values and culture.
• Monitor and address building maintenance needs.
• Collaborate with the General Manager on ordering and store operations.
• Support the team to achieve their full potential within the company.

Skills

People leadership

Communication skills

Team coaching

Customer service mindset

Job description

Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We know that without our incredible teams we wouldn't be a fraction of where we are today. Our teams live and breathe our Core Values; these are 6 key principles that influence all of our decisions as an organization.

• Take Care of Each Other and Yourself
• Think Like a Customer
• Support Your Community
• Be Persistent

Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to strengthen the Canadian Brewhouse’s reputation with quality customer service skills, innovative brain-power, and a can-do attitude!

What roles are we looking to fill?

• Service Manager

Responsibilities:

• Handle difficult situations, and guiding the team when challenges arise.
• Table touching, ensuring all guests are receiving that ‘wow’ experience
• Lead, coach, and mentor your team to embrace the Brewhouse values and culture
• Monitor and troubleshoot building maintenance
• Working closely with your General Manager to ensure all ordering and tasks are completed to successfully run the store
• Support yourself and your team to grow to their full potential within our company!

What do you need?

• A passion for people and love for the industry
• The willingness to learn and expand your knowledge
• Dedication to learning a large database of many Brewhouse procedures - including food, drinks, policies, training programs, values, processes, the list goes on!
• Strong ability to communicate effectively
• Ambition and drive to create the best experience for your team and guests
• A drive to find solutions rather than point out problems

These are some of the great benefits of joining our team!

• Flexible Hours
• Performance based bonuses
• Staff Discount

When not at work, you may catch us out in the community volunteering, raising funds for The Canadian Mental Health Association or the local Children's Hospital, or having a couple of drinks with friends. The Brew Crew is a team of devoted, compassionate, and ambitious individuals that are hungry for what the future holds. We believe it's our duty to provide all of our employees with a safe, fun-filled work environment with endless advancement opportunities. Let us tell you more about why you should join the best team in Canada, today!

We can't wait to hear from you!

The Canadian Brewhouse is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and join our team.